At arenaflex, we are committed to providing our customers with a distinctive and delightful experience that sets us apart from the competition. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering exceptional patient care and supporting the pharmacy operations at our arenaflex locations. If you are passionate about delivering outstanding customer service, have a strong work ethic, and are eager to learn and grow, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare company that is dedicated to improving the lives of our customers and patients. We are committed to providing high-quality products and services that meet the evolving needs of our customers. Our team of dedicated professionals is passionate about delivering exceptional customer service and supporting the pharmacy operations at our locations.
**Key Responsibilities**
As an Experienced Pharmacy Customer Service Associate, you will be responsible for:
* Modeling and delivering a distinctive and delightful customer experience that sets arenaflex apart from the competition.
* Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
* Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
* Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience.
* Recommending items for sale to customers and recommending trade-up and/or companion items.
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed.
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records.
* Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader.
* Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
* Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager.
* Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
* Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs.
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise.
* Completing resets and revisions as directed.
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
* Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
* Assuming web pick-up responsibilities (monitoring orders in Picture Care Plus, filling orders, delivering orders to customers as they arrive at store).
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers.
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
* Requires willingness to work flexible schedule, including evenings and weekend hours.
* Must have a strong work ethic and be able to work in a fast-paced environment.
* Must be able to lift up to 25 pounds and stand for long periods of time.
* Must be able to work in a team environment and maintain respectful relationships with coworkers.
**Preferred Qualifications**
* Prefer six months of experience in a retail environment.
* Prefer to have prior work experience with arenaflex.
* Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications.
* Prefer good computer skills.
* Prefer knowledge of store inventory control.
* Prefer PTCB certification.
**Skills and Competencies Required for Success**
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and prioritize tasks effectively.
* Strong problem-solving and analytical skills.
* Ability to maintain confidentiality and handle sensitive information.
* Strong attention to detail and ability to follow procedures.
* Ability to work independently and as part of a team.
* Strong customer service skills and ability to provide exceptional patient care.
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program that includes on-the-job training, classroom training, and online training.
* Opportunities for career advancement and professional growth.
* Competitive salary and benefits package.
* Opportunities for continuing education and professional development.
* A supportive and collaborative work environment.
**Work Environment and Company Culture**
* arenaflex is committed to providing a safe and healthy work environment for our employees.
* We offer a comprehensive benefits package that includes medical, dental, and vision insurance, as well as a 401(k) plan.
* We are an equal opportunity employer and welcome diversity in the workplace.
* We offer a flexible and supportive work environment that allows employees to balance work and personal responsibilities.
* We are committed to providing exceptional customer service and supporting the pharmacy operations at our locations.
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package.
* Opportunities for career advancement and professional growth.
* Comprehensive training program that includes on-the-job training, classroom training, and online training.
* Opportunities for continuing education and professional development.
* A supportive and collaborative work environment.
* Flexible and supportive work environment that allows employees to balance work and personal responsibilities.
* Comprehensive benefits package that includes medical, dental, and vision insurance, as well as a 401(k) plan.
**Conclusion**
If you are passionate about delivering exceptional customer service, have a strong work ethic, and are eager to learn and grow, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to work in a fast-paced environment, provide exceptional patient care, and support the pharmacy operations at our locations. We offer a comprehensive training program, opportunities for career advancement and professional growth, and a supportive and collaborative work environment. Apply now to join our team and start your career with arenaflex!
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