At arenaflex, we're committed to providing an unparalleled level of care and service to our patients and customers. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while ensuring the highest standards of patient care and safety. If you're passionate about delivering exceptional service, working in a fast-paced environment, and staying up-to-date with the latest developments in healthcare and pharmacy, we want to hear from you!
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to providing innovative solutions and exceptional patient care. Our team of dedicated professionals is committed to delivering a unique and personalized experience to every patient, every time. We're passionate about making a difference in the lives of our patients and communities, and we're looking for like-minded individuals to join our team.
**Key Responsibilities:**
As an Experienced Pharmacy Customer Service Associate, you will be responsible for:
* Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
* Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
* Engaging customers and patients by greeting them and offering assistance with products and services, resolving customer issues and answering questions to ensure a positive customer experience
* Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
* Recommending items for sale to customers and recommending trade-up and/or companion items
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
* Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
* Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
* Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
* Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager
* Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
* Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers
**Essential Qualifications:**
* High school diploma or equivalent required; PTCB certification or state required certification/registration preferred
* 1-2 years of experience in a pharmacy or retail environment
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and analytical skills
* Ability to lift up to 25 pounds and stand for long periods of time
* Availability to work a variety of shifts, including evenings and weekends
**Preferred Qualifications:**
* PTCB certification or state required certification/registration
* Experience working in a pharmacy or retail environment
* Knowledge of pharmacy systems and procedures
* Strong customer service skills
* Ability to work independently and as part of a team
* Basic math skills and accuracy with handling cash and operating a cash register
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and analytical skills
* Ability to lift up to 25 pounds and stand for long periods of time
* Basic math skills and accuracy with handling cash and operating a cash register
* Ability to work independently and as part of a team
* Strong customer service skills
* Knowledge of pharmacy systems and procedures
**Career Growth Opportunities and Learning Benefits:**
* Opportunities for professional growth and development in a dynamic and fast-paced environment
* Comprehensive training program to ensure success in the role
* Ongoing education and training to stay up-to-date with the latest developments in healthcare and pharmacy
* Collaborative and supportive work environment with opportunities for mentorship and feedback
* Competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
**Work Environment and Company Culture:**
* arenaflex is a fast-paced and dynamic work environment that requires flexibility and adaptability
* Collaborative and supportive work environment with opportunities for mentorship and feedback
* Strong emphasis on customer service and patient care
* Opportunities for professional growth and development in a dynamic and fast-paced environment
* Comprehensive training program to ensure success in the role
* Ongoing education and training to stay up-to-date with the latest developments in healthcare and pharmacy
**Compensation, Perks, and Benefits:**
* Competitive compensation package, including base salary and bonus structure
* Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* Opportunities for professional growth and development in a dynamic and fast-paced environment
* Collaborative and supportive work environment with opportunities for mentorship and feedback
* Ongoing education and training to stay up-to-date with the latest developments in healthcare and pharmacy
**How to Apply:**
If you're passionate about delivering exceptional service, working in a fast-paced environment, and staying up-to-date with the latest developments in healthcare and pharmacy, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience!
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