At arenaflex, we are committed to providing exceptional patient care and customer experience in our pharmacies. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while also assisting our pharmacists in the practice of pharmacy. If you are passionate about healthcare, customer service, and teamwork, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare company dedicated to improving the lives of our patients and customers. Our pharmacies are committed to providing personalized care, expert advice, and a wide range of health and wellness services. We are proud to be a part of our communities and strive to make a positive impact on the lives of those we serve.
**Key Responsibilities**
As an Experienced Pharmacy Customer Service Associate, you will be responsible for:
* Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service.
* Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.
* Engaging customers and patients by greeting them and offering assistance with products and services.
* Resolving customer issues and answering questions to ensure a positive customer experience.
* Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience.
* Recommending items for sale to customers and recommending trade-up and/or companion items.
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed.
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records.
* Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader.
* Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.
* Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner, and performing other clerical duties as assigned by the Pharmacy Manager.
* Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise.
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).
* Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products.
* Assuming web pick-up responsibilities (monitoring orders in Picture Care Plus, filling orders, delivering orders to customers as they arrive at store).
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
* Requires willingness to work flexible schedule, including evenings and weekend hours.
* Must be able to lift up to 25 pounds and stand for long periods of time.
* Must be able to work in a fast-paced environment and multitask effectively.
**Preferred Qualifications**
* Prefer six months of experience in a retail environment.
* Prefer to have prior work experience with arenaflex.
* Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications.
* Prefer good computer skills.
* Prefer knowledge of store inventory control.
* Prefer PTCB certification.
**Skills and Competencies Required for Success**
* Excellent customer service skills, with the ability to engage customers and patients in a friendly and professional manner.
* Strong communication and interpersonal skills, with the ability to work effectively with pharmacists, customers, and other team members.
* Ability to work in a fast-paced environment and multitask effectively.
* Basic math skills, with the ability to accurately count, measure, and weigh medications.
* Good computer skills, with the ability to navigate pharmacy systems and enter patient and drug information accurately.
* Knowledge of store inventory control, with the ability to maintain accurate records and perform inventory management activities.
* PTCB certification, with the ability to demonstrate knowledge and skills in pharmacy practice.
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to the growth and development of our team members, with opportunities for advancement and professional development.
* We offer a comprehensive training program, including PTCB certification and continuing education credits.
* Our team members have the opportunity to work in a dynamic and fast-paced environment, with the ability to learn and grow in their roles.
* We offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off.
**Work Environment and Company Culture Highlights at arenaflex**
* arenaflex is a leading healthcare company dedicated to improving the lives of our patients and customers.
* Our pharmacies are committed to providing personalized care, expert advice, and a wide range of health and wellness services.
* We are proud to be a part of our communities and strive to make a positive impact on the lives of those we serve.
* Our team members are passionate about healthcare, customer service, and teamwork, and we are committed to creating a positive and supportive work environment.
* We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
**Compensation, Perks, and Benefits**
* arenaflex offers a competitive salary and benefits package, including health insurance, retirement savings, and paid time off.
* We offer a comprehensive training program, including PTCB certification and continuing education credits.
* Our team members have the opportunity to work in a dynamic and fast-paced environment, with the ability to learn and grow in their roles.
* We offer a range of perks and benefits, including flexible scheduling, employee discounts, and recognition programs.
**Conclusion**
If you are passionate about healthcare, customer service, and teamwork, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in delivering a distinctive and delightful customer experience, while also assisting our pharmacists in the practice of pharmacy. We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off, as well as opportunities for advancement and professional development. Apply now to join our team and start your career with arenaflex.
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