At arenaflex, we're revolutionizing the way people shop for home and auto insurance. Our mission is to simplify and automate the process, making it faster, cheaper, and smarter for everyday Americans. As a fast-growing, Series A start-up backed by leading VC's like General Catalyst, QED, NYCA, and Amex Ventures, we're committed to innovation and excellence in everything we do.
**About arenaflex**
arenaflex is a fully remote company that believes in the power of flexibility and collaboration. Our team is made up of talented, passionate individuals who are dedicated to delivering exceptional results and making a real impact in the insurance industry. Led by third-time fintech entrepreneur, Daniel Demetri, our company is built on a strong foundation of values that guide everything we do:
* **Extreme Ownership**: We take responsibility for our actions and commitments, ensuring that we fulfill our promises to our customers and each other.
* **Speed**: We work quickly and pragmatically, moving fast and getting things done.
* **Craft**: We're constantly learning and improving ourselves and our processes.
* **Collaboration**: We work transparently, solicit feedback, and leave our egos at the door.
* **Positivity**: We focus on the team's potential, rise to challenges, and see a cup half-full.
**The Role**
As an Experienced Personal Lines Insurance Customer Service Representative at arenaflex, you'll play a pivotal role in the development and evolution of our best-in-class servicing department. Reporting to the Customer Service Manager, you'll be responsible for providing exceptional customer service to existing and potential agency clients across a wide variety of servicing needs via phone, email, and SMS. Your goal will be to proactively solve issues, grow agency retention, and build customer loyalty.
**Key Responsibilities**
* Assist existing and potential agency clients across a wide variety of servicing needs via phone, email, and SMS in a prompt and friendly manner.
* Correctly interpret and analyze insurance policies, cancellations, reinstatements, endorsements, reports, and other insurance-related documents to make data-driven decisions.
* Collaborate across teams to deliver the best resolution and the highest levels of customer satisfaction.
* Navigate dozens of insurers' products and agent portals, including Progressive, Safeco, National General, Bristol West, and other insurers, to efficiently and effectively service clients.
* Utilize complicated, evolving software, such as our CRM and in-house comp rater.
**To Succeed in this Role**
You'll need to have:
* **Industry Experience**: 2-3 years of P&C Insurance experience and an active Property and Casualty or Personal Lines license.
* **Amazing Communication Skills**: Outstanding written and verbal communication, strong interpersonal skills, and the ability to maintain appropriate levels of confidentiality.
* **Proactive and Self-Sufficient**: A proven history of personal initiative, efficiency, attention to detail, multi-tasking, and performing quality work within deadlines with or without supervision.
* **Hyper-Comfort with Ambiguity**: You'll thrive on quickly adapting to process and system updates, applying changes to turbo-charge your sales goals.
* **Natural Problem Solver**: You'll see issues as opportunities and propose creative solutions to complex problems.
* **Superior Computer Fluency**: You'll be able to learn new systems quickly and navigate multiple Carrier portals simultaneously.
**Compensation and Benefits**
* **Variable Compensation**: Based on performance, with uncapped bonuses for up-selling and cross-selling insurance products.
* **Base Salary**: Starting at $47.5k, with an automatic increase to $50k after 3 months.
* **Commission**: Earn 4% commission of total written premiums, with no cap.
* **Bonuses**: Available for putting in extra hours, with regular contests and incentive programs to earn more.
* **Competitive Benefits**: Unlimited vacation time, 100% employer-paid Platinum-tier health insurance for employees, 65% for dependents, Flexible Spending Accounts (FSAs), 401(k) retirement savings plan, bonuses, and equity opportunities.
**Nice to Have**
* Active licenses in 40+ states.
* Bilingual in English & Spanish.
**Why Join arenaflex?**
* **Flat, Collaborative, Transparent Culture**: Get in at the ground floor and be a true business partner.
* **Opportunities for Growth and Development**: Within your role and all areas of the organization.
* **Competitive Compensation**: 75th-percentile (competitive!) compensation.
* **100% Remote Work Environment**: Work from anywhere, at any time.
* **Quarterly, Fun Team Bonding Events**: Connect with your colleagues and have a blast.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and welcome applications from talented individuals from all backgrounds.
**Note**
All employees must complete a background check prior to starting employment with arenaflex or its subsidiaries.
**Apply Now**
Ready to join a talented, passionate team and make a real impact in the insurance industry? Apply now to become an Experienced Personal Lines Insurance Customer Service Representative at arenaflex!
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