At arenaflex, we're dedicated to providing exceptional patient care and support, empowering individuals to manage their health and treatment at home. As a national leader in home medical equipment and services, we're committed to delivering high-quality products, outstanding customer care, and a more comfortable and productive life for our patients.
We're seeking a compassionate and detail-oriented Patient Care Customer Service Representative to join our Sleep Central (After Hours Call Center) team in Murray, KY. As a key member of our remote team, you'll play a vital role in ensuring seamless patient care and satisfaction.
**About the Role:**
As a Patient Care Customer Service Representative, you'll be responsible for contacting patients regarding equipment delivery, taking orders, verifying patient information, and placing orders in a timely manner. You'll work closely with our patients, healthcare providers, and internal teams to resolve issues, answer questions, and provide exceptional customer service.
**Key Responsibilities:**
* Accurately transcribe patient profiles over the phone, including data entry and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our online pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
**Qualifications:**
* High school diploma or GED equivalent
* Experience in the medical field and administrative record management
* Strong customer service background
* Valid driver's license in the state of residence with a clean driving record (when applicable)
* Background investigation (company-wide)
* Drug screen (when applicable for the position)
**Essential Skills and Competencies:**
* Effectively communicate in English, both orally and written
* Helpful, knowledgeable, and polite while maintaining a positive attitude
* Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Medical terminology
* Multi-task along with attention to detail
* Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Work independently and as part of a team
**Physical Demands:**
* Requires sitting, walking, standing, talking, or listening
* Requires close vision to small print on computer and/or paperwork
**Technical Abilities:**
* Email transmission and communication
* Internet navigation and research
* Microsoft applications (Word and Excel)
* Office equipment (fax machine, copier, printer, phone, and computer/tablet)
* Understanding of all applicable home medical equipment and supplies
**Work Environment and Culture:**
* 100% remote work from home, day one of employment
* Flexible scheduling with five days a week, including every Saturday and Sunday, and three evening shifts during weekdays starting at or after 4:00 pm Central time
* Collaborative and supportive team environment
* Opportunities for growth and development in a dynamic and patient-centric organization
**Compensation and Benefits:**
* Competitive hourly rate of $16 plus a Quarterly Bonus opportunity
* Comprehensive benefits package, including:
+ 401(k)
+ Medical, dental, and vision
+ Life insurance and disability
+ Generous paid time off and paid holidays
+ Employee discount program
+ Employee recognition program
+ Bonus and incentive opportunities
+ Mileage reimbursement (when applicable for the position)
+ Telephone reimbursement (when applicable for the position)
**Why Join arenaflex?**
At arenaflex, we're committed to making a positive impact on the lives of our patients and employees. We offer a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive benefits package. If you're passionate about patient care and customer service, we encourage you to apply for this exciting opportunity.
**How to Apply:**
To submit your application, please visit our website and follow the link to the online application portal. We appreciate your interest in arenaflex and look forward to reviewing your application.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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