At careerzynith, we're dedicated to providing high-quality medical products and services to patients across the country. As a national leader in home medical equipment, we're committed to empowering patients to manage their health and treatment at home. Our team of passionate professionals is driven by a shared goal: to deliver exceptional customer care and support to those who need it most.
We're seeking an experienced Patient Care Customer Service Coordinator to join our team in Murray, KY. As a key member of our Sleep Central Operations, you'll play a vital role in ensuring that patients receive timely and accurate support for their medical equipment needs. If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
**Job Summary:**
As a Patient Care Customer Service Coordinator, you'll be responsible for contacting patients to discuss their medical equipment needs, taking orders, verifying patient information, and placing orders in a timely manner. You'll work closely with our team to ensure that patients receive the support they need to manage their health and treatment at home.
**Key Responsibilities:**
* Accurately transcribe patient profiles over the phone, including data entry and possible outbound calling
* Obtain medically necessary documentation
* Process patient orders through our Online Pharmacy system
* Resolve tracking issues and reschedule shipping orders for patients
* Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
* Verify orders are complete
* Perform other duties as assigned
**Qualifications:**
* High school diploma or GED equivalent
* One to three years of related prior work experience in a team-oriented environment
* Strong customer service background preferred
* Ability to effectively communicate in English, both oral and written, with physicians, location employees, and patients
* Helpful, knowledgeable, and polite with a positive attitude
* Ability to interpret a variety of instructions in a variety of communication mediums
* Maintain confidentiality and practice discretion and caution when handling sensitive information
* Multi-task with attention to detail
* Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
* Self-motivation, organized, time-management, and deductive problem-solving skills
* Ability to work independently and as part of a team
**Skills and Competencies:**
* Proficiency in Microsoft applications, including Word, Excel, and email transmission and communication
* Ability to navigate the internet and research
* Familiarity with office equipment, including fax machines, copiers, printers, phones, and computers
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
**Work Environment:**
* Office environment
* Work from home after successful completion of in-office training and meeting expectations with management approval
**Benefits:**
* Generous paid time off and paid holidays
* Overtime pay for non-exempt hourly positions based on business needs
* Commission for account executives
* Fixed and variable rate car reimbursement for area managers and account executives
* Employee discount program
* Employee recognition program
* Bonus and incentive opportunities
* Mileage reimbursement (when applicable for the position)
* Telephone reimbursement (when applicable for the position)
* EAP
* 401k
* Medical, prescription, dental, and vision
* HSA and FSA/Dependent Care FSA
* Life insurance, disability, accidental death, identity protection, and legal services
* Meru Health Mental health and Mercer SmartConnect Medicare programs
* Livongo Diabetes and High Blood Pressure programs
* Healthcare Bluebook and RX Savings solutions programs
* HEPB and TB vaccinations
**Career Growth Opportunities:**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Patient Care Customer Service Coordinator, you'll have opportunities to advance your skills and knowledge, take on new challenges, and contribute to the success of our team.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer:**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.