At careerzynith, we're dedicated to serving, healing, leading, educating, and innovating to make a positive impact on the lives of our patients and communities. With a rich history dating back to 1942, we've grown into a leading healthcare organization that values the contributions of our employees. We believe that every award earned, every record broken, and every patient helped is a testament to the hard work and dedication of our team members. If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we invite you to join our team at careerzynith Health and discover your future today!
**Job Summary:**
We're seeking an experienced Patient Account Customer Service Representative to join our Revenue Cycle team in a remote full-time capacity. As a key member of our team, you'll be responsible for handling patient billing inquiries, providing top-notch customer service, and collecting past due balances. If you're a motivated and results-driven individual with excellent communication skills and a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.
**Responsibilities:**
As a Patient Account Customer Service Representative, you'll be responsible for:
* Handling patient billing inquiries via inbound and outbound telephone calls, email, fax, regular mail correspondence, or in-person interactions
* Serving as a liaison between patients, providers, external departments, or other responsible individuals to ensure that charts are applied appropriately
* Recording and maintaining transactions accurately to resolve account balances and discrepancies within the prescribed period
* Planning, organizing, and prioritizing work to convince debtors of the necessity of assuming financial responsibility
* Educating debtors on available payment options and explaining the financial impact of various alternatives
* Providing top-quality customer service experiences to ensure and maintain high levels of patient satisfaction
* Representing careerzynith by providing appropriate levels of competency and professionalism to ensure that all patient issues are resolved timely, accurately, and efficiently
* Ensuring that each call is handled appropriately and effectively to ensure the highest level of patient satisfaction
* Performing other duties as required
**Requirements:**
To be successful in this role, you'll need:
* A high school diploma or equivalent
* 1 year of customer service, healthcare, or office experience
* Previous call center experience is preferred
* Experience with medical terminology in a medical billing environment
* Strong computer skills and dexterity for data entry and retrieval of patient information
* Effective verbal and written communication skills to present information clearly and professionally to varying levels of individuals throughout the patient care process
* Proficiency with Windows-style applications, various software packages specific to the role, and keyboard skills
* Strong interpersonal skills to work effectively with patients, providers, and external departments
* Ability to perform effectively under conditions of fluctuating workload and work with minimal supervision to make independent decisions
**Preferred Qualifications:**
* Bachelor's degree in a related field
* Previous experience in a medical billing environment
* Knowledge of current federal, state, and local laws, accreditation standards, or regulatory agency requirements that apply to the assigned area of responsibility
**Skills and Competencies:**
To succeed in this role, you'll need to possess:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work effectively in a fast-paced environment with multiple priorities
* Strong organizational and time management skills
* Ability to maintain confidentiality and handle sensitive patient information
* Strong customer service skills to provide exceptional patient experiences
* Ability to work independently and as part of a team
* Strong technical skills, including proficiency with computer software and hardware
**Career Growth Opportunities and Learning Benefits:**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Patient Account Customer Service Representative, you'll have opportunities to:
* Develop your skills and knowledge in medical billing and customer service
* Work with a talented team of professionals who are passionate about delivering exceptional patient experiences
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your career
* Enjoy a dynamic and supportive work environment that values employee growth and development
**Work Environment and Company Culture:**
As a remote full-time employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on the values of:
* Excellence: We strive for excellence in everything we do, from delivering exceptional patient experiences to providing top-notch customer service.
* Compassion: We care deeply about our patients and employees, and we're committed to providing a supportive and inclusive work environment.
* Integrity: We operate with integrity and transparency in all our interactions, from patient care to business practices.
* Teamwork: We believe that teamwork is essential to delivering exceptional patient experiences and achieving our goals.
**Compensation, Perks, and Benefits:**
As a Patient Account Customer Service Representative, you'll enjoy a competitive compensation package, including:
* A salary that reflects your skills and experience
* Opportunities for career growth and advancement
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Access to ongoing training and development programs
* A dynamic and supportive work environment that values employee growth and development
**How to Apply:**
If you're a motivated and results-driven individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our careers website. We can't wait to hear from you!
**Equal Opportunity Employer:**
careerzynith is an equal opportunity employer, and we're committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds, including protected veterans and individuals with disabilities.