As a highly skilled and compassionate Remote Medical Customer Service Specialist – part time at arenaflex Shared Services Center, you will play a vital role in supporting arenaflex's mission to deliver exceptional patient care and experiences. arenaflex is a leading healthcare provider dedicated to helping people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve.
**About arenaflex**
arenaflex is a nation's leading healthcare provider, developing and operating healthcare delivery systems in 40 distinct markets across 15 states. With a strong commitment to excellence, arenaflex operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers, and ambulatory surgery centers. Our team members enjoy a robust benefits package, including health insurance, flexible scheduling, 401k, and student loan repayment programs.
**Job Summary**
As a Remote Medical Customer Service Specialist – part time, you will be responsible for providing exceptional customer service to patients, resolving issues in a timely manner, and maintaining a working knowledge of workflow systems. This is a fully remote opportunity, and we are seeking a highly motivated and experienced individual to join our team.
**Key Responsibilities**
* Review and identify issues from calls into the telephony system in a timely manner (50%)
* Maintain a working knowledge of workflow systems to properly assign follow-up dates, department requests, and notate appropriately (10%)
* Ensure all calls within business hours are answered and handled appropriately while providing exceptionally high customer service to callers within company guidelines (10%)
* Perform payment transactions and request payment from accounts reflecting a balance (10%)
* Assist with clerical duties as needed, such as email, facsimile, etc. (10%)
* Requires close supervision and guidance from the supervisor (10%)
**Essential Qualifications**
* 1+ years of medical revenue cycle experience
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficiency in workflow systems and ability to learn new systems quickly
* Strong attention to detail and ability to maintain accuracy
* Ability to work independently and as part of a team
**Preferred Qualifications**
* 2+ years of medical revenue cycle experience
* Experience working in a remote environment
* Knowledge of healthcare regulations and compliance
* Certification in medical revenue cycle or customer service
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficiency in workflow systems and ability to learn new systems quickly
* Strong attention to detail and ability to maintain accuracy
* Ability to work independently and as part of a team
* Strong customer service skills and ability to provide exceptional patient care
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our team members. As a Remote Medical Customer Service Specialist – part time, you will have opportunities to learn and grow with our organization. We offer a range of training programs, including onboarding, workflow system training, and customer service training. Our team members also have access to career advancement opportunities, including promotions and new roles within the organization.
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. Our team members enjoy a range of benefits, including flexible scheduling, 401k, and student loan repayment programs. We are committed to providing a safe and healthy work environment, and our team members are encouraged to prioritize their well-being and work-life balance.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including a salary range of $40,000 - $60,000 per year, depending on experience. Our team members also enjoy a range of perks and benefits, including:
* Flexible scheduling
* 401k
* Student loan repayment programs
* Health insurance
* Paid time off
* Holidays
* Professional development opportunities
**How to Apply**
If you are a motivated and experienced individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you!
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