**Job Summary:**
Join arenaflex, a well-established American pharmaceutical retailer and company, as a Part Time Remote Data Entry Specialist – Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, processing patient enrollment, and handling high-volume client requests. If you have a passion for delivering top-notch service, possess excellent communication skills, and are proficient in data entry, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading American pharmaceutical retailer and company, founded in 1901 in Chicago, Illinois. With a rich history of growth and innovation, we have become one of the largest drug store chains in the United States. Our company offers a wide range of products and services, including prescription drugs, over-the-counter drugs, health and wellness products, beauty products, photo shoots, and more.
**Job Responsibilities:**
As a Part Time Remote Data Entry Specialist – Customer Service Representative, you will be responsible for:
* Utilizing arenaflex's remedy information entry methods and rules to process new patient enrollment by entering information into the appropriate system.
* Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
* Investigating to obtain missing medication data, deciphering clinical abbreviations (SIG codes), and resolving all data entry-related exceptions.
* Handling correspondence to patients (inbound calls, chats, messages) and making outbound calls to prescribers and patients on a case-by-case basis.
* Resolving External Exceptions by researching, gathering data, making amendments, and resubmitting for processing according to individual arrangement requirements.
* Making phone calls to support plans and others to acquire data, gain abrogate endorsement, or otherwise resolve External Exceptions.
* Providing assistance to Pharmacists, both those in the office and those at different locations, and recognizing and conveying issues to senior-level staff as necessary.
* Acquiring a dynamic professional license or certification within the initial 90 days and maintaining a current professional license or certification.
**Essential Capabilities:**
* Essential level computer skills (e.g., starting and closing the computer, using the mouse to point and click, starting and closing programs, switching between programs, saving files, printing documents, and accessing data online).
* Basic web search skills to include opening a browser, typing in URLs in the correct field, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online.
* Transitional level keyboarding skills (at least 25 WPM, typing by memory, arranging reports).
* Effective communication skills, both written and verbal.
**Preferred Capabilities:**
* At least one year of pharmacy technician experience in a retail or call center environment.
* Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction.
* Transitional to advanced level keyboarding skills (at least 35 WPM, typing by memory, arranging documents).
* Familiarity with Spanish and English.
**Benefits of Working at arenaflex:**
* Competitive hourly rate of $23/hour
* Flexible scheduling options to meet different employee needs
* Comprehensive benefits package, including health care benefits, prescription drug discounts, employee assistance program (EAP), paid time off, retirement plans, employee discounts, professional development opportunities, and wellness programs
* Opportunity to work in a dynamic and growing company with a rich history of innovation and customer service excellence
* Collaborative and supportive work environment with a team of dedicated professionals
**How to Apply:**
If you are a motivated and customer-focused individual with excellent communication skills and data entry experience, we encourage you to apply for this exciting opportunity. Please submit your application through our website at [arenaflex.com/careers](http://arenaflex.com/careers).
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
**Note:**
arenaflex is a private company, and this job posting is for a part-time remote data entry specialist position. The company name has been replaced with "arenaflex" to maintain confidentiality.
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