Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join our team of dedicated professionals at arenaflex, a leading provider of auto glass repair, replacement, and recalibration services. As a Part-Time Remote Customer Service Representative, you will play a critical role in shaping the customer experience, building rapport, and resolving issues with empathy and expertise.
**About arenaflex**
arenaflex is more than just an auto glass company – we're a people-powered organization that puts our customers first. With a rich history dating back to 1947, we've grown into a national leader in the industry, serving over 11 million customers annually. Our commitment to excellence, innovation, and community service has earned us a reputation as a trusted partner in the auto glass industry. At arenaflex, we believe in empowering our people to deliver extraordinary results, bring unexpected happiness, and make a meaningful impact in the lives of our customers.
**Key Responsibilities**
As a Part-Time Remote Customer Service Representative, you will be responsible for:
* Professionally answering a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts
* Accurately entering claim data into our production systems while on a live phone call
* Effectively and compassionately guiding customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs
* Verifying customer insurance coverage and deductible amounts and communicating the information to the customer
* Assisting customers with scheduling repair, replacement, and/or recalibration services at a arenaflex location or at a non-arenaflex shop while honoring the customers' preference
* Utilizing systems and resources provided to enhance the overall customer experience
* Providing solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information
* Other duties assigned by leadership
**Professional Requirements**
To succeed in this role, you must:
* Be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards
* Have knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
* Possess the desire to establish rapport and credibility with customers, stores, and peers with a caring heart and service mindset
* Demonstrate a high level of empathy and integrity by always doing the right thing
* Have an upbeat personality and can show an authentic willingness to assist our customers
* Previous experience working in a contact center or other customer service role
* Be 16+ years of age
* Have a High School Diploma or equivalent, or be actively enrolled
**Work from Home Requirements**
To ensure a successful remote work experience, you will need:
* A personal computer or laptop with Windows 10 or higher (Macs and Chromebooks are not compatible with our current systems)
* High Speed Internet that meets the following requirements:
+ Download Speed = 25 Mbps or higher
+ Upload Speed = 10 Mbps or higher
+ Ping = 50 ms or lower
+ Jitter = 20 ms or lower
* An Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)
* A dedicated workspace free from background noise and interruptions
* A USB wired headset
* A webcam
**What You'll Get**
As a Part-Time Remote Customer Service Representative at arenaflex, you can expect:
* Competitive pay of $16.50/hour with bonus opportunities
* A benefits package including a 401(k) plan with company matching, paid volunteer day, and associate discounts
* Weekly paychecks!
* Up to $5,250 in tuition reimbursement per year
* Paid training and all the tools and resources you'll need to be successful
* A chance to work for a company that values its people, community, and the environment
**Why arenaflex?**
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe in:
* Empowering our people to deliver extraordinary results and make a meaningful impact in the lives of our customers
* Fostering a culture of innovation, creativity, and continuous learning
* Prioritizing the well-being and safety of our associates and customers
* Giving back to our communities through volunteerism and community service
* Celebrating diversity and promoting equal opportunities for all
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values the contributions of all our associates.
**Reasonable Accommodations**
arenaflex will provide reasonable accommodations to individuals with disabilities in accordance with applicable laws and regulations. If you require an accommodation during the application or hiring process, please let us know.
**Note**
The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to.
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