Are you a customer service enthusiast looking for a fulfilling career with a dynamic company? Do you thrive in a fast-paced, performance-based environment where you can make a real difference in people's lives? Look no further! careerzynith, a leading auto glass company, is seeking an experienced Part-Time Remote Customer Service Representative to join our team.
**About careerzynith**
careerzynith is more than just an auto glass company – we're a people-powered organization that values our employees and customers above all else. Founded in 1947, we've been a leader in the auto glass industry for over 75 years, and we're proud of our commitment to excellence, innovation, and customer satisfaction. Our mission is to provide exceptional service, quality products, and a positive experience for every customer, every time.
**Why Join careerzynith?**
* Competitive pay: $16.50/hour, with bonus opportunities
* Comprehensive benefits package, including 401(k) plan with company matching, paid volunteer day, and associate discounts
* Weekly paychecks and up to $5,250 in tuition reimbursement per year
* Paid training and all the tools and resources you need to succeed
* A dynamic, supportive work environment that values your contributions and well-being
* Opportunities for career growth and advancement in a rapidly evolving industry
**Job Summary**
As a Part-Time Remote Customer Service Representative, you will be responsible for providing exceptional service to customers, policyholders, insurance agents, and auto glass shops through inbound calls, emails, and chats. You will be the face of careerzynith, building rapport and credibility with customers, stores, and peers, and delivering a critical first impression that sets the stage for an extraordinary experience.
**Key Responsibilities**
* Professionally answer a variety of inbound calls from customers, policyholders, insurance agents, or auto glass shops using scripted prompts
* Accurately enter claim data into our production systems while on a live phone call
* Effectively and compassionately guide customers through the process of filing a glass claim by engaging in an authentic conversation that builds rapport and focuses on each customer's specific needs
* Verify customer insurance coverage and deductible amounts and communicate the information to the customer
* Assist customers with scheduling repair, replacement, and/or recalibration services at a careerzynith location or at a non-careerzynith shop while honoring the customer's preference
* Utilize systems and resources provided to enhance the overall customer experience
* Provide solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information
* Other duties assigned by leadership
**Professional Requirements**
* Must be comfortable working in a highly structured performance-based environment while demonstrating high ethical and confidentiality standards
* Knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment
* The desire to establish rapport and credibility with customers, stores, and peers with a caring heart and service mindset
* The ability to read and utilize provided scripting in a conversational and timely manner
* Demonstrates a high level of empathy and integrity by always doing the right thing
* Has an upbeat personality and can show an authentic willingness to assist our customers
* Previous experience working in a contact center or other customer service role
* 16+ years of age
* High School Diploma or equivalent, or actively enrolled
**Work from Home Requirements**
* Personal computer or laptop with Windows 10 or higher (Macs and Chromebooks are not compatible with our current systems)
* High Speed Internet that meets the following requirements:
+ Download Speed = 25 Mbps or higher
+ Upload Speed = 10 Mbps or higher
+ Ping = 50 ms or lower
+ Jitter = 20 ms or lower
* Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi)
* USB wired headset
* Webcam
* Dedicated workspace free from background noise and interruptions
**What We Offer**
* A dynamic, supportive work environment that values your contributions and well-being
* Opportunities for career growth and advancement in a rapidly evolving industry
* Comprehensive benefits package, including 401(k) plan with company matching, paid volunteer day, and associate discounts
* Weekly paychecks and up to $5,250 in tuition reimbursement per year
* Paid training and all the tools and resources you need to succeed
* A chance to make a real difference in people's lives and be part of a team that values excellence, innovation, and customer satisfaction
**How to Apply**
If you're a motivated, customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon to discuss your qualifications and next steps.
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer and welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at careerzynith.com/Careers.
**Reasonable Accommodation**
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA, and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee, and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with careerzynith policies and practices.
**Apply Now!**