Are you a highly skilled Pharmacy Technician with exceptional customer service skills looking for a dynamic and flexible work environment? Do you thrive in a fast-paced setting where no two days are the same? Look no further than arenaflex, a leading healthcare organization dedicated to delivering exceptional patient care and service. We are seeking an experienced Part-Time Pharmacy Technician & Customer Service Representative to join our team in a remote capacity.
**About arenaflex**
arenaflex is a forward-thinking healthcare organization that prioritizes innovation, collaboration, and patient-centered care. Our team of dedicated professionals is passionate about making a positive impact on the lives of our patients and customers. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values and respects the unique perspectives and experiences of all our employees.
**Job Summary**
As a Part-Time Pharmacy Technician & Customer Service Representative at arenaflex, you will play a critical role in supporting our pharmacy operations and delivering exceptional customer service to our patients and customers. You will be responsible for performing a variety of tasks, including data entry, customer inquiries, and resolving client complaints in a timely and professional manner. If you are a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Perform duties assigned by the Data Entry Manager, including data entry, order processing, and customer inquiries
* Answer phones and respond to orders, re-orders, and general customer inquiries in a timely and professional manner
* Handle and resolve client complaints and inquiries in a timely and effective manner
* Triage incoming faxes by facility/department and in accordance with cutoff times
* Clarify orders as needed to ensure accuracy and completeness
* Maintain accurate and up-to-date records and reports as required
* Collaborate with other team members to achieve shared goals and objectives
* Participate in ongoing training and professional development to enhance skills and knowledge
**Requirements**
* Active NJ Board of Pharmacy, Pharmacy Technician License
* Previous experience in pharmacy, with LTC pharmacy experience preferred
* Knowledge of brand name and generic medications
* Strong attention to detail and organizational skills
* Moderate to advanced computer skills required, including proficiency in Microsoft Office and other software applications
* Great telephone etiquette and communication skills
* Frameworks/ECM knowledge a plus
* High school diploma or equivalent
**Preferred Qualifications**
* Previous experience in a customer service role
* Knowledge of pharmacy software and systems
* Experience working in a fast-paced environment
* Bilingual or multilingual skills
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* High level of accuracy and attention to detail
* Ability to prioritize tasks and manage multiple projects simultaneously
* Strong organizational and time management skills
* Ability to maintain confidentiality and handle sensitive information
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to supporting the growth and development of our employees. We offer a range of training and professional development opportunities, including:
* Ongoing training and education programs
* Mentorship and coaching from experienced professionals
* Opportunities for advancement and career growth
* Access to industry-leading software and technology
* Collaborative and supportive work environment
**Work Environment and Company Culture**
arenaflex is a remote-friendly organization that values flexibility and work-life balance. Our team members work from the comfort of their own homes, with access to all the resources and support they need to succeed. We prioritize a positive and inclusive work environment, with a focus on collaboration, innovation, and patient-centered care.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefit package, including:
* Competitive hourly rate
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Access to industry-leading software and technology
* Collaborative and supportive work environment
**How to Apply**
If you are a highly skilled Pharmacy Technician with exceptional customer service skills and a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity Statement**
arenaflex is an equal employment opportunity employer committed to diversity, equity, and inclusion. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, and gender identity or any other status protected by federal, state, or local law.
**EO/Minorities/Females/Disabled/Veterans**
arenaflex is committed to creating a workplace culture that values and respects the unique perspectives and experiences of all our employees. We strive to create a workplace environment that is inclusive, supportive, and empowering for all.
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