At arenaflex, we're committed to delivering an exceptional customer experience that sets us apart from the rest. As an experienced Part-Time Outlet Customer Service Associate, you'll play a vital role in making this happen. If you're passionate about providing top-notch service, working in a fast-paced environment, and growing with a dynamic team, we want to hear from you!
**About arenaflex**
arenaflex is a leading home improvement retailer with a rich history of innovation and customer satisfaction. Our mission is to help people improve their homes and lives through quality products, expert advice, and exceptional service. With a strong commitment to community involvement and sustainability, we're dedicated to making a positive impact on the world around us.
**Job Summary**
As an experienced Part-Time Outlet Customer Service Associate, you'll be responsible for delivering exceptional customer service, resolving customer complaints, and promoting arenaflex products and services. You'll work closely with our team to ensure a seamless shopping experience, from product selection to checkout. If you're a people person with a passion for customer service, we encourage you to apply!
**Key Responsibilities**
* Provide SMART customer service at all times through the daily execution of arenaflex Outlet's customer service standards
* Seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise
* Listen to and respond knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
* Demonstrate sincere appreciation to customers and communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to arenaflex Outlet programs
* Provide prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
* Write customer contracts and invoices for equipment rental
* Cross-functionally train in other areas of the Outlet to help deliver the best customer service
* Generate leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs
* Use store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information
* Down stock merchandise by looking for empty areas on shelves and replenishing supplies
* Prepare merchandise in department of responsibility based on customer requirements/specifications
* Clean and Safe Stores
* Monitor merchandise entering and leaving the store entrances and exits and assist customers or associates who trigger the alarm
* Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection
* Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
* Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
* Adhere to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
* Operate store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)
* In addition to the above responsibilities, this individual is held accountable for other duties as assigned
* Additional Responsibilities specific to PROs in a arenaflex Outlet
* Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions
* Assists Pro customers to find product by walking the customer to the correct aisle and bay
* Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience
* Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs
* Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed
* Additional Responsibilities specific to the Outlet Department
* Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage
* Uses cash register to process sales transactions according to company guidelines
* Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to arenaflex Outlets
* Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders
* Processes returns to the Distribution Centers and appropriately disposes/returns items
* Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
* Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns
* Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)
* Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance
**Essential Qualifications**
* 1-2 years of customer service experience in a retail or similar environment
* High school diploma or equivalent required; some college or vocational training preferred
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong problem-solving and conflict resolution skills
* Ability to lift up to 50 pounds and stand for long periods
* Availability to work a variety of shifts, including weekends and holidays
**Preferred Qualifications**
* Experience working in a home improvement or retail environment
* Knowledge of arenaflex products and services
* Proven track record of delivering exceptional customer service
* Ability to work independently and as part of a team
* Basic computer skills and familiarity with point-of-sale systems
* Ability to learn and adapt to new systems and processes
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and conflict resolution skills
* Ability to work in a fast-paced environment and adapt to changing situations
* Strong attention to detail and organizational skills
* Ability to lift up to 50 pounds and stand for long periods
* Basic computer skills and familiarity with point-of-sale systems
* Ability to learn and adapt to new systems and processes
**Career Growth Opportunities and Learning Benefits**
* Opportunities for career advancement and professional growth within arenaflex
* Comprehensive training program to develop skills and knowledge
* Ongoing support and feedback from management and colleagues
* Access to arenaflex's online learning platform for continued education and development
**Work Environment and Company Culture**
* arenaflex is committed to creating a positive and inclusive work environment that values diversity and promotes employee well-being
* Our team is passionate about delivering exceptional customer service and making a positive impact on the community
* We offer a dynamic and fast-paced work environment with opportunities for growth and development
* arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
**Compensation, Perks, and Benefits**
* Competitive hourly rate
* Opportunities for overtime and bonuses
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Access to arenaflex's online learning platform for continued education and development
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Apply for this job