**Job Summary:**
Join arenaflex as a part-time Help to Claim (HTC) Telephone and Webchat Adviser, working from the comfort of your own home in the UK. As a key member of our team, you will provide expert advice and support to first-time Universal Credit claimants, helping them navigate the complex benefits system and achieve their first correct benefit payment. With a focus on delivering exceptional customer service, you will be responsible for handling incoming calls and webchats, using our state-of-the-art telephony and dual webchat channels. If you have a passion for welfare rights and a strong desire to make a difference in people's lives, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading organization dedicated to providing high-quality advice and support to individuals and families in need. With a strong commitment to promoting equality and challenging discrimination, we strive to create a diverse and inclusive work environment that values the contributions of all our employees. As a part-time HTC Telephone and Webchat Adviser, you will be joining a team of dedicated professionals who share your passion for making a positive impact in the lives of others.
**Key Responsibilities:**
* Provide expert advice and support to first-time Universal Credit claimants via incoming calls and webchats, using our telephony and dual webchat channels.
* Conduct 'better-off' benefit calculations and offer practical advice to help claimants achieve their first correct benefit payment.
* Work independently in a fast-paced environment, using your computer literacy skills to access our Casebook system and record all advice offered to the public.
* Collaborate with our local and national quality team to ensure that all advice is quality assured and meets the highest standards.
* Develop and maintain a strong understanding of welfare benefits and related policies, staying up-to-date with changes and updates.
* Participate in ongoing training and professional development opportunities to enhance your skills and knowledge in welfare rights and customer service.
**Essential Qualifications:**
* A confident telephone manner and excellent interpersonal skills, with the ability to communicate complex information in a clear and concise manner.
* Experience of working in a fast-paced environment, with the ability to prioritize tasks and manage multiple calls and webchats simultaneously.
* Strong computer literacy skills, with experience of using Casebook and other relevant software systems.
* Some knowledge of delivering Citizens Advice Help to Claim or similar welfare benefits advice services (although training is available for candidates with potential in phone and web-based customer services or welfare rights).
**Preferred Qualifications:**
* Experience of working in the advice/charity sector, with a strong understanding of welfare benefits and related policies.
* A degree or equivalent qualification in a relevant field, such as social work, law, or a related discipline.
* Experience of working with vulnerable populations, including those with disabilities or mental health conditions.
* Fluency in a second language, with the ability to communicate effectively with clients from diverse backgrounds.
**Skills and Competencies:**
* Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
* Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
* Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.
* Strong computer literacy skills, with experience of using Casebook and other relevant software systems.
* Ability to maintain confidentiality and handle sensitive information with discretion.
**Career Growth Opportunities and Learning Benefits:**
* Ongoing training and professional development opportunities to enhance your skills and knowledge in welfare rights and customer service.
* Opportunities for career progression and advancement within arenaflex, with a strong commitment to supporting the development of our employees.
* A supportive and inclusive work environment that values the contributions of all employees.
* Access to a range of benefits and perks, including flexible working arrangements, a generous holiday allowance, and a competitive salary.
**Work Environment and Company Culture:**
* Work from the comfort of your own home, with a flexible schedule that allows you to balance your work and personal life.
* Join a team of dedicated professionals who share your passion for making a positive impact in the lives of others.
* Enjoy a supportive and inclusive work environment that values the contributions of all employees.
* Participate in ongoing training and professional development opportunities to enhance your skills and knowledge in welfare rights and customer service.
**Compensation, Perks, and Benefits:**
* Competitive salary of £17,556 per annum, paid monthly.
* Flexible working arrangements, including a 24-hour per week schedule and the ability to work from home.
* Generous holiday allowance, with 28 days of annual leave per year.
* Access to a range of benefits and perks, including a pension scheme, life insurance, and a cycle-to-work scheme.
* Ongoing training and professional development opportunities to enhance your skills and knowledge in welfare rights and customer service.
**How to Apply:**
If you are a motivated and compassionate individual with a passion for welfare rights and customer service, we encourage you to apply for this exciting opportunity. Please visit our website to download the full job pack and application form, and submit your application by [insert deadline]. We look forward to hearing from you!
**Equal Opportunities:**
arenaflex is an equal opportunities employer, committed to promoting equality and challenging discrimination. We welcome applications from people of all backgrounds, and are particularly interested in hearing from candidates who are underrepresented in the workforce. If you require any reasonable adjustments or accommodations during the application process, please do not hesitate to contact us.
**Contact Us:**
If you have any questions or would like to discuss this opportunity further, please do not hesitate to contact us. You can email us at [insert email address] or call us on [insert phone number]. We look forward to hearing from you!
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