At arenaflex, we're passionate about delivering exceptional services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a leading provider of mission-critical services, we're committed to fostering a culture where individuality is noticed and valued every day. If you're a problem-solver who excels in handling high-volume calls and helping customers resolve issues, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic organization that empowers our associates to thrive in a fast-paced, high-volume environment. We're dedicated to providing exceptional customer service and support, and we're looking for talented individuals who share our passion for delivering outstanding results. As a part-time Customer Service Advisor, you'll play a critical role in helping our customers with their post-purchase needs, from tracking orders to checking order status and more.
**Key Responsibilities**
As a Customer Service Advisor with arenaflex, you'll be responsible for:
* Handling inbound calls from customers with inquiries about their recent purchases
* Assisting customers with tracking numbers, order statuses, product returns, and other post-purchase needs
* Using your problem-solving skills to find quick solutions and resolve any issues
* Helping to de-escalate frustrated customers with empathy and professionalism
* Occasionally assisting with upselling or cross-selling when appropriate and necessary
**Who We're Looking For**
We're seeking a compassionate and patient individual with excellent communication and soft skills. If you have:
* Strong problem-solving abilities and a knack for de-escalating upset customers
* Experience in customer service or call centers (training will be provided)
* A high school diploma or equivalent
* The ability to accurately type at least 30 WPM
* High-speed internet access with a minimum download speed of 10mbps and upload speed of 3mbps
* A secured workspace with a door that is only accessible to you during work hours
* Familiarity with iOS and/or macOS, or comparable technology (preferred)
**Why You'll Love Working with Us**
As a part-time Customer Service Advisor with arenaflex, you'll enjoy:
* Remote work: Enjoy the flexibility of working from home in your secured workspace
* Bonuses: Performance-based bonus incentives to reward your hard work and success
* Supportive team environment: Work with people who have your back
**Requirements**
To be considered for this role, you must:
* Be at least 18 years old
* Have a high school diploma or equivalent
* Be able to successfully pass a criminal background check
* Have at least six months of experience in customer service
* Meet the minimum internet speed requirements (download 10mbps+, upload 3mbps+, ping less than 175ms)
* Have a secured workspace with a door that is only accessible to you during work hours
* Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
* Work at least 16 hours per week, working no more than 29 hours per week
* Reside in one of our US hiring zones (excluding AK, CA, HI, MA, IL, MT, and NY, and the following metro areas: Minneapolis, Chicago, New York City Metro, Portland, Montgomery County, Seattle, and Denver)
**Training and Onboarding**
Our training program will provide you with the skills and knowledge you need to succeed as a Customer Service Advisor. You'll participate in 19 days of full-time training, working Monday through Friday from 10am to 6:30pm CST, starting the week of July 13th.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for People with Disabilities**
If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation form and email it to us.
**Health and Safety**
At arenaflex, we value the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible.
**Apply Now**
If you're passionate about providing exceptional service and helping customers, we want to hear from you! Apply now to join our team as a part-time Customer Service Advisor and take the next step in your career.
**Expected Salary:** $17.31 per hour
**Location:** USA
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