**Job Summary:**
Are you a customer experience enthusiast with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? Look no further! arenaflex is seeking a Part-Time Customer Experience Representative to join our team of innovators and problem-solvers. As a Customer Experience Representative, you will be the face of arenaflex, providing personalized support to our small business buyers through various channels, including email, phone, and web chat. If you're a creative thinker with exceptional critical thinking and problem-solving skills, we want to hear from you!
**About arenaflex:**
arenaflex is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our mission is to power resale, reuse, and the circular economy through our platform, annually selling over 130 million items across all categories and conditions. With a strong focus on innovation and customer satisfaction, we're proud to be a leader in the re-commerce industry.
**Key Responsibilities:**
As a Part-Time Customer Experience Representative, you will be responsible for delivering a personalized, positive customer experience through various forms of contact, including:
* Inbound telephone support
* Web-based chat support
* Email Support
* Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity
* Advocate on behalf of the customers internally by proactively identifying areas of opportunity
* Assist customers with account creation and troubleshooting
* Communicate with customers and third-party suppliers ensuring a smooth transaction process
* With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries
* Complete ongoing and one-time projects to the benefit of customers and internal teams
**Minimum Qualifications, Job Skills, and Abilities:**
* High School Diploma/GED Certificate
* Positive attitude, hard-working, flexible with changing priorities, and eager to learn
* Excellent written and verbal English, reading comprehension, and judgment skills
* Ability to come up with meaningful solutions, even if that means thinking outside the box
* High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
* Love technology
* Think personalized responses are the bomb (even when using a canned/macro)
* Like the Avengers, the crew of the starship Enterprise, and the Rebel Alliance, you have the ability to work independently or as part of a team to accomplish our goals
**Preferred Qualifications:**
* 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between. All the unsung heroes who interact with customers day in and day out...we'd love to chat)
* Knowledge of Salesforce or similar customer service programs
* Online auction or e-commerce experience is very helpful
* Second language skill at a professional proficiency level (Spanish or French)
* Typing speed of 35 WPM
**Schedules Available:**
Please note, that this is a part-time position, 20 hours a week. The schedule will be Monday-Friday. The successful candidates will work one of the shifts detailed below:
* 11:00 AM - 3:00 PM MT (M-F)
* 2:00 PM - 6:00 PM MT (M-F)
* 9:00 AM - 1:00 PM MT (M-F)
**Compensation and Benefits:**
The pay rate for this role will range between $19.23 to $20.23 per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.
* Competitive compensation packages including bonus
* Telecommuting and remote work options
* Team off-sites, social events, annual company events, and frequent extracurricular activities
* Unlimited snacks and drinks
**Work Environment and Company Culture:**
At arenaflex, we believe in creating a work environment that is inclusive, supportive, and fun. Our team is passionate about innovation and customer satisfaction, and we're always looking for ways to improve our processes and services. We're proud to be a leader in the re-commerce industry, and we're excited to have you join our team!
**Why Join arenaflex?**
* Be part of a dynamic and innovative team that is shaping the future of re-commerce
* Work with a diverse group of talented individuals who are passionate about customer satisfaction
* Enjoy a competitive compensation package, including bonus and benefits
* Take advantage of our remote work options and flexible schedules
* Participate in team off-sites, social events, and annual company events
* Enjoy unlimited snacks and drinks
**How to Apply:**
If you're a customer experience enthusiast with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team of innovators and problem-solvers as a Part-Time Customer Experience Representative.
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