At arenaflex, we're on a mission to revolutionize the way people experience eyewear and eye care. As a part-time Customer Experience Advisor, you'll play a vital role in delivering exceptional customer service and creating unforgettable experiences for our customers. If you're passionate about our brand and excited to build strong relationships with shoppers new and old, we want to hear from you!
**About arenaflex**
arenaflex was founded with a bold vision: to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of what's possible, and we're looking for talented individuals like you to join our team. With a focus on creativity, empathy, and innovation, we're reimagining everything that a company and industry can be. Our goal is to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it.
**What You'll Do**
As a Customer Experience Advisor, you'll be responsible for delivering nothing-but-wonderful customer service by supporting customers via email and live chat. You'll learn our internal management system to efficiently process sales orders and maintain customer relationships. You'll also use internal communication software to interact with your teammates, management, and other departments. And, you'll dream up solutions for even the smallest trends and pain points to optimize each customer's experience.
**Key Responsibilities:**
* Deliver exceptional customer service via email and live chat
* Learn and utilize our internal management system to process sales orders and maintain customer relationships
* Interact with teammates, management, and other departments using internal communication software
* Develop creative solutions to improve customer experiences and address pain points
* Collaborate with cross-functional teams to drive business results and improve customer satisfaction
**Who You Are**
We're looking for a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. You're a creative and innovative problem solver who continually thinks outside the box. You're a sensitive and skillful communicator who can adapt your tone and communication style depending on your audience. You're eager to learn new technology systems and procedures, and you're able to juggle multiple tasks at once while remaining extremely organized and attentive to detail.
**Requirements:**
* Ability to attend a virtual two-week onboarding via Google Meet video calls
* Quiet workspace with minimal noise (e.g., home office) for fulfilling shifts
* Availability to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
* Availability evenings and weekends, including during the holiday season
* Reliable high-speed internet connection with access to your router (a laptop and all necessary equipment will be provided)
* Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
**Preferred Qualifications:**
* Customer service experience
* Experience working from home
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and analytical skills
* Proficiency in navigating multiple tabs and windows (keyboard shortcuts are a plus!)
* Ability to stay energized and motivated in a high-volume work environment with limited supervision
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Experience Advisor, you'll have opportunities to learn new technology systems and procedures, develop your problem-solving and analytical skills, and collaborate with cross-functional teams to drive business results. You'll also have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages innovation and creativity.
**Work Environment and Company Culture:**
We're a remote-friendly company that values flexibility and work-life balance. As a Customer Experience Advisor, you'll have the flexibility to work from home and create your own schedule. You'll also have access to our virtual onboarding program, which includes training and support to help you get up to speed quickly. Our company culture is built on inclusive behaviors and equitable systems, where all employees can bring their authentic selves and feel engaged and valued.
**Compensation, Perks, and Benefits:**
As a part-time Customer Experience Advisor, you'll receive a competitive hourly rate of $13.00 per hour. You'll also have access to our comprehensive benefits package, which includes health, dental, and vision insurance, as well as a 401(k) matching program. We offer a range of perks and benefits, including flexible work arrangements, professional development opportunities, and a fun and supportive team environment.
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and creating unforgettable experiences for our customers, we want to hear from you! Apply now to join our team as a part-time Customer Experience Advisor.
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