Join arenaflex, a leading provider of exceptional customer experiences, as we seek a highly motivated and customer-focused Part-Time Airport Customer Service Agent to join our team at the Long Beach Airport (LGB) in California. As a key member of our customer service team, you will play a vital role in delivering world-class service to our passengers, ensuring their travel experience is seamless and enjoyable.
**About arenaflex**
arenaflex is a dynamic and innovative company that is passionate about delivering exceptional customer experiences. We are committed to providing our customers with the highest level of service, and we are seeking like-minded individuals to join our team. Our company culture values diversity, inclusivity, and teamwork, and we offer a range of benefits and opportunities for growth and development.
**Job Summary**
As a Part-Time Airport Customer Service Agent, you will be the first point of contact for our passengers, providing assistance with baggage, resolving issues with delayed, lost, or damaged items, and utilizing computer software to track and catalog luggage. You will also be responsible for handling customer interactions with class, efficiency, and professionalism. This is a customer-facing role that requires a friendly, outgoing, and patient individual who is passionate about delivering exceptional customer service.
**Key Responsibilities**
* Assist passengers with their baggage pick-up
* Assist passengers to resolve issues with their delayed, lost, or damaged items
* Utilize computer software to track and catalog luggage
* Handle customer interaction with class in an efficient, effective, and professional manner
* Perform other related duties as assigned within the appropriate skill and experience capabilities expected for this position
* Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces
**Basic Qualifications**
* Must be a local (in-state) resident
* High School diploma or GED
* Valid In-State Driver’s License
* Ability to pass a pre-employment drug screen
* Ability to pass up to a 10-year background check
* Must be at least 18 years of age
* Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must complete ramp and SIDA training to obtain airport authority identification security
* Must be able to carry heavy items up and down jetway stairs
* Must be able to be alert to moving vehicles or aircraft and use radio equipment
**Benefits**
* Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges
* Comprehensive Medical / Dental / Vision / Telehealth
* 401(k) Retirement Plan
* Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms
* Paid Time Off
**Work Environment and Company Culture**
arenaflex is committed to providing a safe and inclusive work environment that values diversity, inclusivity, and teamwork. Our company culture is built on a foundation of respect, empathy, and open communication. We offer a range of benefits and opportunities for growth and development, including:
* Competitive salary and benefits package
* Opportunities for career growth and advancement
* Comprehensive training and development programs
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment that values diversity, inclusivity, and teamwork.
**Contact Information**
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us at [insert contact information]. We look forward to hearing from you!
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