At arenaflex, we're committed to delivering exceptional customer experiences and providing top-notch support to our clients. As a valued member of our Customer Service team, you'll play a crucial role in ensuring seamless order processing and data entry operations. If you're a detail-oriented, customer-focused individual with a passion for logistics and data management, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services, dedicated to empowering businesses and individuals to achieve their goals. Our team is comprised of talented professionals who share a common vision: to deliver exceptional results, foster meaningful relationships, and drive growth through collaboration and innovation. As a part of our Customer Service team, you'll be part of a dynamic and supportive environment that encourages learning, growth, and teamwork.
**Key Responsibilities**
As an Order Processing and Data Entry Specialist, you'll be responsible for:
* Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
* Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
* Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* Updating databases with the status of returned materials issues and accounts for returns inventory.
* Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* Ensuring service information is accessible by sorting and filing documents/forms.
* Handling requests for additional company materials.
* Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
* Coordinating and performing activities associated with the transfer of consigned material.
* Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
**Essential Qualifications**
* Direct customer support experience, including administrative experience.
* Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
* Proficient in utilizing business tools such as:
+ E-mail
+ Microsoft Word
+ Excel
+ PowerPoint
* Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
* Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Familiarity with arenaflex's products and services.
**Skills and Competencies**
To succeed in this role, you'll need to possess:
* Strong attention to detail and organizational skills.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced, dynamic environment.
* Strong analytical and problem-solving skills.
* Proficiency in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
* Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As an Order Processing and Data Entry Specialist, you'll have opportunities to:
* Develop your skills in order processing, data entry, and customer service.
* Work with a dynamic team of professionals who share a passion for delivering exceptional results.
* Participate in ongoing training and development programs to enhance your skills and knowledge.
* Take on new challenges and responsibilities as you grow and develop in your role.
**Work Environment and Company Culture**
arenaflex is a collaborative and supportive work environment that encourages learning, growth, and teamwork. As an Order Processing and Data Entry Specialist, you'll be part of a dynamic team that shares a common vision: to deliver exceptional results, foster meaningful relationships, and drive growth through collaboration and innovation.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* $25.00 - $28.00 / hour
* 401k
* 401K Matching
* Paid Time Off
* Sick Time
* Company offers a generous benefits package that pays 100% of medical, dental, and vision.
* Short Term Disability
**How to Apply**
If you're a motivated, customer-focused individual with a passion for logistics and data management, we want to hear from you! Apply now to join our dynamic team at arenaflex.
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