Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! careerzynith, the leading global live-entertainment discovery tech platform, is seeking an experienced Night Shift Customer Service Agent (English) to join our global live-entertainment team!
**About careerzynith**
careerzynith is the go-to platform for discovering and experiencing the best of live entertainment in your local city. With a community of over 125 million people, we're dedicated to democratizing access to culture and entertainment. Our mission is to inspire a global community through personalized and curated experiences, while empowering entertainment and event creators to reach new audiences and enhance their experience.
**Job Description**
As a Night Shift Customer Service Agent, you'll be the face of careerzynith, providing exceptional service to our customers through phone, email, and social media. You'll be the first point of contact for our customers, resolving incidents, managing incoming calls and chats, and providing accurate information using the right methods and tools.
**Key Responsibilities**
* Provide customer service support via phone, email, and social media
* Manage and efficiently handle incoming calls and chats
* Provide accurate, valid, and complete information using the right methods/tools
* Handle customer complaints and provide solutions and alternatives within time limits
* Follow communication procedures, guidelines, and policies
* Go above and beyond to engage customers and provide a memorable experience
* Collaborate with the Operations Department on incident resolutions
**Requirements**
* Previous experience in User Support or Customer Service positions (highly valuable)
* Previous experience using Zendesk (preferred)
* High English level (oral & written) and fluent in Spanish or English
* Skilled at planning, organizing, prioritizing, and executing simultaneous tasks
* Excellent communication and interpersonal skills
* Solution-oriented and reliable professional with attention to detail
* Flexible and adaptable with excellent time-management skills
* Candidates must reside in Spain
**What We Offer**
* Home office
* Great work environment with a young, international team of talented people
* Possibility to receive part of your salary in advance through Payflow
* 40% discount on all careerzynith events and experiences
* Health Insurance
* Gympass Membership
**Schedule**
* Night shift: 00:00 am - 8:00 am (5 days/week) with a 30-minute break
**How to Apply**
Ready to join our dynamic team? Click the link below to apply now!
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careerzynith is committed to creating an inclusive and diverse workspace. We encourage everyone to apply!
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**Why Join careerzynith?**
* Be part of a global community that's passionate about live entertainment
* Work with a talented team of professionals who are dedicated to delivering exceptional experiences
* Enjoy a dynamic and fast-paced work environment that's always challenging and rewarding
* Take advantage of our comprehensive benefits package, including health insurance and Gympass Membership
* Receive a competitive salary and the possibility to receive part of your salary in advance through Payflow
* Enjoy a 40% discount on all careerzynith events and experiences
**What's Next?**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our global live-entertainment team at careerzynith!