At arenaflex, we're dedicated to making a difference in the lives of others by providing innovative solutions to complex problems. As a global leader in technology, engineering, and science, we're committed to fostering a culture of creativity and growth. We're seeking an experienced Mortgage Origination Customer Service Representative to join our team at the FHA Resource Center in Indianapolis, IN.
**About arenaflex**
arenaflex is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth. We're proud to support the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
**What We Offer**
As a Mortgage Origination Customer Service Representative at arenaflex, you'll enjoy a range of benefits that support your personal and professional growth. These include:
* A Monday - Friday schedule with no weekend work
* Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans
* Immediate and ongoing training to support your success
* Discounted arenaflex stock purchase and other Employee Discounts
* Company-wide career mobility
* Company-sponsored Public Trust eligibility upon hire
* Voluntary overtime may be available based on business needs
* Paid Time Off (PTO) accrued based on arenaflex policy, up to 15 days a year
* 11 paid holidays per year
**Mortgage Origination Opportunities**
We're offering full-time Mortgage Origination opportunities with a 30 - 40 hour workweek, from 10:00 am - 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs).
**Key Responsibilities**
As a Mortgage Origination Customer Service Representative, you'll be responsible for:
* Providing excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures
* Using your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests
* Following standard operating procedures for various topics, systems, and contact channels
* Documenting all of your contacts in a database
* Keeping up to date on FHA mortgage processes and procedures
**Essential Qualifications**
To be a successful Mortgage Origination Customer Service Representative, you'll possess:
* The ability to navigate multiple computer systems and applications and utilize search tools
* Excellent time management skills and dependability
* Strong written and verbal communication skills, including telephone etiquette
* Keyboarding proficiency of at least 40 words per minute
**Required Qualifications**
* High School diploma or General Educational Development (GED) certificate
* Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
* Minimum of 1 year of contact center experience or telephone customer service experience
* Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
**Preferred Qualifications**
* FHA Knowledge/background
* Contact Center experience (Omnichannel)
**Why Join arenaflex?**
At arenaflex, we're committed to creating a culture of creativity and growth. We believe in engaging, developing, and empowering our diverse and valued people to make a difference in the lives of others. As a Mortgage Origination Customer Service Representative, you'll have the opportunity to:
* Expand your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures
* Work with a talented team of professionals who share your passion for making a difference
* Enjoy a range of benefits that support your personal and professional growth
* Pursue career mobility opportunities within arenaflex
* Contribute to a global leader in technology, engineering, and science
**How to Apply**
If you're a motivated and experienced Mortgage Origination professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our careers page to submit your application.
**Pay Range**
The arenaflex pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
**Job Type**
Full-time
**Schedule**
Monday - Friday, 10:00 am - 6:30 pm ET (subject to change based on customer needs)
**Location**
Indianapolis, IN
**Experience**
Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
**Education**
High School diploma or General Educational Development (GED) certificate
**Certifications**
Public Trust Security clearance (includes a credit check and background investigation)
**Skills**
* Excellent time management skills and dependability
* Strong written and verbal communication skills, including telephone etiquette
* Keyboarding proficiency of at least 40 words per minute
* Ability to navigate multiple computer systems and applications and utilize search tools
**Work Environment**
arenaflex is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
**Company Culture**
arenaflex is committed to creating a culture of creativity and growth. We believe in engaging, developing, and empowering our diverse and valued people to make a difference in the lives of others.
**Benefits**
* Monday - Friday schedule with no weekend work
* Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans
* Immediate and ongoing training to support your success
* Discounted arenaflex stock purchase and other Employee Discounts
* Company-wide career mobility
* Company-sponsored Public Trust eligibility upon hire
* Voluntary overtime may be available based on business needs
* Paid Time Off (PTO) accrued based on arenaflex policy, up to 15 days a year
* 11 paid holidays per year
Apply for this job