At arenaflex, we're dedicated to fostering a culture of inclusivity, respect, and social responsibility. Our commitment to equity and diversity is at the heart of everything we do, and we're passionate about creating a workplace where everyone feels valued and empowered to succeed.
As an Experienced Member Engagement Representative at arenaflex, you'll play a critical role in delivering exceptional customer service and building strong relationships with our members. You'll be the face of our organization, providing guidance, support, and motivation to help our members achieve their goals and reach their full potential.
**About arenaflex**
arenaflex is a leading organization dedicated to promoting healthy living, youth development, and social responsibility. With a rich history of community service and a commitment to making a positive impact, we're a dynamic and inclusive workplace that values diversity, equity, and inclusion.
**Job Summary**
We're seeking an experienced and customer-focused individual to join our team as a Member Engagement Representative. In this role, you'll provide exceptional customer service, develop strong relationships with our members, and support their engagement and retention. You'll be responsible for:
* Providing prompt and courteous service to members, participants, and guests
* Conducting membership interviews, enrolling new members, and providing motivational support and guidance
* Assisting members and participants with program registration, answering inquiries, and providing information on arenaflex membership and programs
* Processing member applications, including performing data entry and balancing financial transactions
* Supporting member engagement and retention activities, including follow-up on prospects who have not joined and new member survey feedback
* Attending staff meetings and trainings as required
* Performing other duties as assigned
**Responsibilities**
* Develops positive relationships with members, participants, and guests, providing prompt and courteous service
* Conducts membership interviews, enrolls new members, and provides motivational support and guidance
* Assists members and participants with program registration, answers inquiries, and provides information on arenaflex membership and programs
* Processes member applications, including performing data entry and balancing financial transactions
* Supports member engagement and retention activities, including follow-up on prospects who have not joined and new member survey feedback
* Attends staff meetings and trainings as required
* Performs other duties as assigned
**Qualifications**
* 16 years of age or older
* Six months or more of relevant work experience (sales, retail, reception, customer service, etc.)
* Strong customer service skills, responding to multiple questions via phone, email, and in person
* Basic computer skills
* Ability to speak any language in addition to English may be helpful
* Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.)
**Preferred Qualifications**
* Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.)
* Ability to speak any language in addition to English may be helpful
**What We Offer**
* Competitive hourly rate: $20.76 - $22 per hour
* Individual membership to arenaflex
* Free access to mental health resources
* Rapidly-accruing paid time off (PTO)
* Opportunities for career growth and professional development
* A dynamic and inclusive work environment that values diversity, equity, and inclusion
* A chance to make a positive impact in your community and contribute to building a better, stronger community for all
**Our Mission**
At arenaflex, our mission is to build a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.
**Our Core Values**
* Respect
* Responsibility
* Honesty
* Caring
* Passion for Excellence
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to creating a diverse and equitable work environment. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by local, state, or federal law.
**How to Apply**
If you're passionate about delivering exceptional customer service and building strong relationships with our members, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.
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