**Join arenaflex, a leading healthcare organization, in providing exceptional patient care and service to our communities.**
At arenaflex, we are committed to delivering high-quality, patient-centered care and exceptional customer service. As a Medical Receptionist and Customer Service Representative, you will play a vital role in ensuring that our patients receive the best possible experience. If you are passionate about providing top-notch service, have excellent communication skills, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity.
**Position Overview:**
As a Medical Receptionist and Customer Service Representative, you will be the first point of contact for patients, employees, providers, vendors, and others. You will receive and respond to incoming inquiries and service requests via phone, email, web portal, and other channels, utilizing the highest customer service and quality standards. You will work collaboratively with our service delivery teams to provide accurate and timely information, ensuring customer satisfaction and fostering a culture of continuous improvement.
**Key Responsibilities:**
* Respond to incoming inquiries and service requests via phone, email, web portal, and other channels
* Provide accurate and timely information to patients, employees, providers, vendors, and others
* Establish and maintain strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction
* Work collaboratively with service delivery teams to support one or more of the service delivery teams
* Help foster an environment in which continuous improvement in business processes and services is welcomed and recognized
* Adhere to all local, state, and federal regulations, codes, policies, and procedures to ensure privacy and safety of employee and patient information
**Essential Qualifications:**
* High School Diploma or General Education Diploma (GED)
* 1 year of experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center, or related customer service experience (i.e., Healthcare, clinical, administrative, hospitality, retail, concierge, etc.)
* 1 year of experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs
* Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
* Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people
* Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadlines
* Requires the ability to work with and maintain confidential information
* Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
* Identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options
* Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives
* Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners
**Preferred Qualifications:**
* Medical and Healthcare experience is preferred
* Experience working in a healthcare setting, including hospitals, clinics, or medical offices
* Knowledge of medical terminology and coding systems (e.g., ICD-10, CPT)
* Experience with electronic medical records (EMRs) and practice management systems (PMS)
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities and deadlines
* Strong problem-solving and analytical skills
* Ability to maintain confidentiality and handle sensitive information
* Proficiency in Microsoft Office, including Word, Excel, and Outlook
* Experience with customer relationship management (CRM) software and other healthcare technology systems
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we are committed to the growth and development of our employees. As a Medical Receptionist and Customer Service Representative, you will have opportunities to:
* Develop your skills and knowledge in customer service, medical terminology, and healthcare technology
* Participate in ongoing training and education programs to stay up-to-date on industry developments and best practices
* Collaborate with other departments and teams to achieve departmental and corporate objectives
* Take on additional responsibilities and contribute to the growth and success of our organization
**Work Environment and Company Culture:**
arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. As a Medical Receptionist and Customer Service Representative, you will work in a fast-paced, patient-centered environment that requires excellent communication and interpersonal skills. Our team is committed to providing exceptional patient care and service, and we are looking for individuals who share our passion and values.
**Compensation, Perks, and Benefits:**
arenaflex offers a comprehensive benefits package, including:
* Competitive hourly rate: $19.67 - $26.56 per hour
* Comprehensive health insurance, including medical, dental, and vision coverage
* 401(k) retirement plan with company match
* Paid time off, including vacation, sick leave, and holidays
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance and contributions
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about providing exceptional patient care and service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application portal.
**Disclaimer:**
* You must be a resident of one of the following states to be eligible for consideration for this position: Utah, Idaho, Arizona, Tennessee, Montana, Missouri, Louisiana, or South Carolina.
* This is a Work from Home position, therefore internet minimum speeds of 15 mbps download and 5 mbps upload are required.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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