At arenaflex, we're dedicated to delivering exceptional customer experiences in the medical billing and claims investigation industry. As a leading provider of innovative solutions, we're seeking a highly motivated and customer-focused Medical Customer Service Representative to join our remote team. If you're passionate about delivering top-notch service, resolving complex issues, and working in a dynamic environment, we invite you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a forward-thinking organization that's revolutionizing the medical billing and claims investigation landscape. With a strong commitment to excellence, we're driven by a passion for delivering exceptional customer experiences. Our team is comprised of dedicated professionals who share a common goal: to provide innovative solutions that make a meaningful difference in the lives of our clients and customers.
**Job Summary**
As a Medical Customer Service Representative at arenaflex, you'll play a vital role in assisting patients with resolving their Self-Pay balances, establishing payment plans, and providing customer support. You'll work closely with our clients' business offices to ensure seamless communication and resolution of complex issues. If you're a goal-driven, hard-working individual with excellent communication and customer service skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Help patients understand financial responsibility in a helpful and non-threatening manner
* Take inbound and make outbound calls to patients regarding outstanding balances
* Meet or exceed established metric goals
* Follow established procedures to resolve patient account balances:
+ Identify consumer payment plans
+ Utilize call scripts provided
+ Set up consumer payments over the phone
+ Document all conversations electronically on company and/or client systems
* Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable
* Provide information to Client Services as needed
* Understand and fully comply with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
**Essential Qualifications**
* High School Diploma or equivalent
* Willingness to submit for a background check
* Characterize high integrity
* Excellent interpersonal, verbal, and written communication skills
**Preferred Qualifications**
* Ability to work successfully in a fast-paced environment
* Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
* Experience with medical billing/claims processing
* Proficient in PC-based applications (Microsoft Outlook, Word, and Excel)
* Time management and sound decision-making skills
* Positive attitude and demonstration of teamwork
* Strong organizational and problem-solving skills
* Provide excellent customer service in a variety of situations, including those that escalate
* Ability to use strong attention to detail and data management skills
**Compensation and Benefits**
* Competitive salary range: $15-$17 based on experience
* Comprehensive Paid Training Program (3+ weeks)
* Medical, Dental, and Vision insurance
* HSA and FSA available
* 401(K) plans with company match
* PTO and Paid holidays
* Employer-paid life insurance and long-term disability
* Internal company growth
* Steady work schedule
**Why Join arenaflex?**
At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth and development. Our comprehensive training program ensures your success in this role, and our competitive benefits package provides you with the security and stability you deserve. If you're passionate about delivering exceptional customer experiences and working in a dynamic environment, we invite you to join our team.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
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