At arenaflex, we're dedicated to empowering individuals and businesses to achieve their full potential. As a global leader in the financial services industry, we're committed to delivering exceptional customer experiences and fostering a culture of innovation, diversity, and inclusion. If you're a results-driven marketing professional with a passion for data analysis and team leadership, we invite you to join our team as an Experienced Marketing Analyst – Inbound Phone and Chat Operations.
**About arenaflex**
arenaflex is a global leader in the financial services industry, providing a range of products and services to individuals, businesses, and institutions. Our mission is to deliver exceptional customer experiences, foster a culture of innovation and inclusion, and empower our colleagues to achieve their full potential. With a diverse and global team, we're committed to making a positive impact on the communities we serve.
**The Direct Channels Team**
The Direct Channels Team within arenaflex's Global Commercial Services (GCS) US Small Business Prospect Marketing is at the forefront of innovation, delivering highly engaging experiences to prospective business customers. Our team strives to attract and convert new business card customers through both digital and phone touchpoints, driving revenue growth for arenaflex.
**Job Summary**
We're seeking an Experienced Marketing Analyst – Inbound Phone and Chat Operations to join our Direct Channels Team. As a key member of our team, you'll support Sales strategy in leveraging external dialogic vendors to deliver new card acquisitions that exceed historical channel performance and drive revenue growth for arenaflex. You'll work closely with Senior Leadership to derive insights from reporting data, manage and maintain channel reporting dashboards, and oversee all phone and chat channel campaign execution.
**Key Responsibilities**
* Leverage high volumes of data to identify historical information, trends, risks, and opportunities that enable accurate forecasting of new accounts in monthly forecasting exercises.
* Derive insights from reporting data and effectively communicate performance levers that impact results to Senior Leadership.
* Manage and maintain channel reporting dashboards critical for driving business decisions.
* Oversee all phone and chat channel campaign execution with the management of two direct reports, assisting with any escalations and removal of roadblocks to ensure all deadlines are met.
* Assist in the development of strategic initiatives to strengthen agent conversion rate and drive results.
* Manage chat channel operations through collaboration with technology partners and agent vendors.
* Provide ad-hoc Project Management support for various channel initiatives.
**Essential Qualifications**
* 1-3 years of experience with demonstrated Excel proficiency.
* Strong organization and clear, articulate communication abilities.
* Ability to analyze and interpret business and financial data and draw strategic conclusions.
* Excellent attention to detail.
* Proven ability to build and foster relationships.
* Strong project management skills with the ability to manage multiple projects with tight deadlines.
* Positive energy and enthusiasm with a "can-do" attitude.
* Results driver with exceptional sense of accountability and ownership.
* Self-starter with strong problem-solving skills who can work independently, as well as within a team.
**Preferred Qualifications**
* Bachelor's degree in business, marketing, or a related field.
* Experience working in a marketing or sales environment, preferably in a financial services industry.
* Familiarity with data analysis tools and software, such as Tableau or Power BI.
* Strong understanding of marketing principles and strategies.
**What We Offer**
* Competitive base salary: $55,000.00 to $105,000.00 annually.
* Bonus incentives.
* 6% Company Match on retirement savings plan.
* Free financial coaching and financial well-being support.
* Comprehensive medical, dental, vision, life insurance, and disability benefits.
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
* Free and confidential counseling support through our Healthy Minds program.
* Career development and training opportunities.
**About Our Culture**
At arenaflex, we're committed to fostering a culture of innovation, diversity, and inclusion. We believe in empowering our colleagues to achieve their full potential and providing them with the support they need to thrive, professionally and personally. Our Amex Flex enterprise working model provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
**How to Apply**
If you're a motivated and results-driven marketing professional with a passion for data analysis and team leadership, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve.
**Employment Eligibility**
Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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