**Join arenaflex, the world's leading home improvement retailer, in shaping the future of customer experience and driving business growth in a rapidly evolving retail landscape.**
As a key member of the Customer Experience Strategy team at arenaflex, you will play a pivotal role in developing and executing the company's overall interconnected and business strategy. With a focus on delivering best-in-world interconnected retail experiences for Pros and Consumers, you will lead discrete strategic projects or workstreams, serve as a thought-partner throughout the online organization, and guide the work of Analysts/Sr. Analysts. Your expertise in online retail, market and customer dynamics, competitive landscape, technology trends, category, pricing, social, and mobile strategies, and interconnected and fulfillment operations will enable you to influence change from within one of the world's leading retailers.
**About arenaflex**
arenaflex is the world's #1 home improvement retailer, with over $150B in annual sales. Our market-leading interconnected customer experiences combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. As a leader in the industry, we are committed to delivering exceptional customer experiences and driving business growth in any macroeconomic environment.
**Key Responsibilities**
As a Manager Strategy - Customer Experience, you will be responsible for:
* **Competitive and Market Intelligence (10%):** Stay abreast of external developments, including innovations and strategies of notable competitive and non-competitive retailers, to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.
* **Planning Process (20%):** Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
* **Strategic Projects (70%):** Drive one or more interconnected strategy and operational execution workstreams.
**Direct Manager/Direct Reports**
* This Position typically reports to the Sr. Manager or Director.
* This Position has 0 Direct Reports.
**Travel Requirements**
* Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements**
* Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications**
* Must be at least 18 years old.
* Must be legally permitted to work in the United States.
**Preferred Qualifications**
* Previous work experience in either world-class retail/e-commerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail/e-commerce businesses.
* MBA/Master's degree.
* Minimum of 4+ years of relevant work experience.
* Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving.
* Strong presentation skills and ability to communicate effectively with senior leadership.
* Strong interpersonal skills.
* Ability to lead and manage cross-functionally.
* High degree of drive and personal ownership.
* Comfort with framing and addressing ambiguous challenges.
* High degree of confidentiality and professionalism.
**Minimum Education**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education**
* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience**
* 4
**Preferred Years of Work Experience**
* 4
**Minimum Leadership Experience**
* None
**Preferred Leadership Experience**
* None
**Certifications**
* None
**Competencies**
* Decision Quality
* Collaborates
* Drives Engagement
* Ensures Accountability
* Plans and Aligns
* Communicates Effectively
* Customer Focus
**Career Growth Opportunities and Learning Benefits**
As a Manager Strategy - Customer Experience at arenaflex, you will have the opportunity to:
* Develop expertise in all elements of online retail, including market and customer dynamics, competitive landscape, technology trends, category, pricing, social, and mobile strategies, and interconnected and fulfillment operations.
* Influence change from within one of the world's leading retailers.
* Collaborate with cross-functional teams to drive business growth and deliver exceptional customer experiences.
* Develop and execute strategic projects and workstreams to drive business results.
* Present to senior leadership and communicate effectively with executive audiences.
* Lead and manage cross-functionally to drive business outcomes.
**Work Environment and Company Culture Highlights at arenaflex**
* arenaflex is a dynamic and fast-paced environment that values innovation, collaboration, and customer-centricity.
* Our company culture is built on a foundation of trust, respect, and open communication.
* We offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package.
* arenaflex is committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A comprehensive salary and bonus structure.
* Flexible work arrangements, including remote work options.
* Professional development opportunities, including training and education programs.
* A range of benefits, including health insurance, retirement plans, and paid time off.
* A comprehensive compensation package that includes a base salary, bonus, and stock options.
**Conclusion**
If you are a strategic thinker with a passion for customer experience and a drive to influence change, we encourage you to apply for the Manager Strategy - Customer Experience role at arenaflex. As a key member of our Customer Experience Strategy team, you will have the opportunity to develop expertise in online retail, drive business growth, and deliver exceptional customer experiences. Join us in shaping the future of customer experience and driving business growth in a rapidly evolving retail landscape.
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