**Job Summary:**
Join arenaflex, a global leader in loyalty marketing, as an Experienced Loyalty Customer Care Representative and take the first step towards a rewarding career in customer service. As a member of our winning Contact Center team, you will have the unique opportunity to generate meaningful emotional connections with our customers daily, promoting loyalty brand building on behalf of our clients while creating customer insights that drive team performance. With a competitive hourly rate of $17/hour, bonuses, and a comprehensive benefits package, this is an excellent opportunity for those who are passionate about delivering exceptional customer experiences.
**Why You Will Love Working at arenaflex:**
arenaflex is a mission and values-driven company that has been a global leader in loyalty marketing for over 30 years. We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions that enable customer experiences. Our strategy-led, technology-enabled approach has consistently earned us industry leadership recognition by Forrester. With a focus on customer-centricity, we strive to create a fun, high-trust, transparent workplace that values leadership, ownership, and diversity and inclusion.
**About the Team and What We'll Build Together:**
As a member of our arenaflex Contact Center team, you will have the special opportunity to make a meaningful impact on our customers' lives daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Our winning team is dedicated to delivering exceptional customer experiences, and we are looking for talented individuals who share our passion for customer service.
**How You Will Make an Impact:**
As an Experienced Loyalty Customer Care Representative, you will:
* Learn specific client loyalty program guidelines to provide accurate and informed responses to customer inquiries
* Answer all incoming inquiries directed to you in various media channels (phone, email, chat) with a positive, professional, customer-centric, and team-oriented attitude
* Act with integrity at all times, communicating in a clear, concise, and helpful manner both verbally and in writing
* Take ownership of customer inquiries while working toward a resolution, de-escalating as necessary through effective communication and problem-solving skills
* Efficiently use all internal systems and resources, working independently without the heavy need to rely upon your team or supervisor
* Adhere to schedules and company policies and procedures, escalating any issues or concerns that are unable to be resolved through normal efforts
**What You Need to Be Successful:**
To succeed in this role, you will need:
* A high school diploma or equivalent
* Ability to attend a 7-week Training Program (remotely) with 100% attendance
* Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
* 1+ year of customer service experience (or equivalent experience)
* Strong customer service orientation with external/internal customers
* Collaborative nature to work within assigned team
* Good problem-solving ability to effectively guide customers through solutions
* High level of accuracy and attention to detail
* A "whatever it takes" attitude to care for customers
* Ability to be flexible regarding changes in work processes and environment
* Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
* Strong verbal, written, and listening communication skills
* Flexibility with scheduling, including weekends
* Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)
* 2+ years of customer service experience preferred
* Strong home wifi connection, and quiet home office environment
**Our Teammates Are at the Heart of Everything We Do:**
At arenaflex, we believe that healthy people are happy people, which is why we prioritize mental and physical health. Our comprehensive benefits package includes:
* Robust health insurance and benefits options
* Free fitness programs like PeerFit
* Generous vacation time for yourself
* Competitive pay, 401k matching, annual profit sharing, and bonuses
* Opportunities for career growth and advancement
**arenaflex: A Place for All:**
We are committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.
**Apply to This Job:**
If you are passionate about delivering exceptional customer experiences and are looking for a rewarding career in customer service, apply now to join our winning arenaflex Contact Center team. Check out our website for more job opportunities and apply to this job by clicking the link below.
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