At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a leading provider of modular buildings and remote workforce housing solutions, we're committed to delivering exceptional experiences that exceed our customers' expectations. Our team is passionate about creating a better way, and we're looking for a highly motivated and customer-focused LiveChat Agent to join our Marketing and Customer Support team.
**About arenaflex**
arenaflex is a dynamic and innovative company that owns and operates a portfolio of businesses specializing in modular buildings and remote workforce housing solutions. We're dedicated to providing differentiated solutions that meet the unique needs of our customers. Our team is driven by a clear strategic vision, disciplined accountability, and data-based decision-making, which enables us to achieve top decile performance and deliver results.
**Our Culture**
At arenaflex, we believe in creating a culture that values collaboration, safety, and innovation. We're a team of the best and brightest in the industry, and we strive to provide an environment where our employees can grow, learn, and thrive. We offer careers, not jobs, and we're committed to supporting our employees as they pursue their interests and passions.
**Job Summary**
We're seeking an experienced LiveChat Agent to join our Marketing and Customer Support team. As a LiveChat Agent, you'll be responsible for connecting with our website visitors through live chat, validating and prequalifying leads, and providing exceptional customer support. This is an exciting opportunity to join a dynamic team and make a direct impact on the business.
**Key Responsibilities**
* Real-time live chat with customers who are visiting our websites
* Enter marketing qualified leads into Salesforce.com
* Transition Qualified leads to Sales Managers as Salesforce.com Opportunities
* Become an expert in the live chat platform
* Develop a deep understanding of our products and services
* Stay informed on arenaflex's product features, promotions, and FAQs
* Create canned responses and enhance tagging system in live chat platform
* Enhance training and best practices documentation
* Develop and communicate ideas for improvement in our customer journey
* Monitor KPIs: response time, customer satisfaction, volume/schedule, etc.
* Collaborate with sales team and key marketing team members, related to leads and live chat
* Perform other assigned tasks
**Qualifications**
* Commercial modular construction industry experience preferred
* Live chat, B2B Telemarketing or sales experience is preferred
* Salesforce.com experience preferred
* Excellent verbal and written communication skills
* Keen ability to multitask and prioritize
* Organized with attention to detail
* Customer service oriented
* Empathy and patience in dealing with various customer inquiries
* Self-motivated and self-starter with strong work ethic and integrity
* Tactful and inquisitive
* Proficient in MS Office
* Minimum accurate typing speed of 50 wpm
**What We Offer**
* Base salary commensurate with experience and industry standards
* Full benefit package including health plan, 401K, paid vacation, education reimbursement
* Limited travel requirement, but may be up to 10%
* Opportunity to work with a dynamic and innovative company
* Collaborative and supportive team environment
* Professional development and growth opportunities
**Why Join arenaflex?**
* We're a team of the best and brightest in the industry
* We're committed to creating a culture that values collaboration, safety, and innovation
* We offer careers, not jobs, and we're dedicated to supporting our employees as they pursue their interests and passions
* We're a dynamic and innovative company that's leading the way in the modular buildings and remote workforce housing solutions industry
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and is committed to diversity, equal opportunity, and ensuring that our employees have the ability to thrive in an inclusive environment. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.
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