At arenaflex, we're passionate about delivering exceptional customer experiences through innovative digital solutions. As a leading retailer of jewelry and gemstones, we're committed to empowering our customers with knowledge and expertise. We're seeking an experienced Live Chat Agent to join our team, providing top-notch sales and customer experience support to our online customers.
**About arenaflex**
arenaflex is a privately-held company with a proven 30-year history of excellence in the jewelry and gemstone industry. We leverage an omni-digital strategy to elevate the customer experience through holistic, digitally-driven touch points. Our commitment to education and consumer satisfaction is reflected in our employment of numerous Graduate Gemologists and Accredited Jewelry Professionals. Our website, JTV.com, is one of the largest jewelry e-commerce websites in the country, according to Internet Retailer's Top 500 list for 2015.
**Job Summary**
As a Live Chat Agent, you'll play a vital role in providing exceptional customer experiences and driving sales through our online channels. You'll be responsible for establishing and nurturing prospective customer relationships, executing tele-sales activities, and providing both sales and customer experience support via live chat. If you're a friendly, self-directed individual with a passion for delivering outstanding customer experiences, we encourage you to apply.
**Key Responsibilities**
* Provide sales and customer experience support to online customers via live chat
* Establish and nurture prospective customer relationships to achieve sales goals
* Organize, plan, and execute tele-sales activities to drive sales and revenue growth
* Provide both sales and customer experience support via live chat, ensuring a seamless and engaging experience for customers
* Utilize knowledge of jewelry and gemstones to provide expert advice and recommendations to customers
* Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction
**Essential Qualifications**
* Sales experience, preferably in the jewelry or retail industry
* General computer knowledge and solid keyboarding skills
* Ability to communicate quickly and effectively via an online format
* High level of familiarity with arenaflex's website and online platforms
* Ability to speak articulately and credibly with leadership
* Strong analytical and judgment skills
* Ability to multi-task and prioritize tasks effectively
* Excellent written communication skills
**Desired Skills**
* Previous tele-sales experience, preferably in the jewelry or retail industry
* Knowledge of jewelry and gemstones, including gemstone identification and appraisal
* Previous live chat experience, preferably in a customer-facing role
* Familiarity with arenaflex's products and services
**arenaflex Perks**
* Outstanding employee benefit program with medical, dental, and vision coverage available
* 401(k) plan with company match
* Generous personal/vacation accrual policy
* Great employee discount program through local vendors
* Exceptional employee discount on arenaflex products
* 24-hour private Fitness Center for all arenaflex employees and their immediate family
* Our employee park features a Walking Trail, Frisbee Golf, Volleyball, and MORE!
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our company culture values diversity, equity, and inclusion, and we strive to provide a workplace that is free from harassment and discrimination. We're proud to be an Equal Opportunity Employer (EOE) and an E-Verify employer, participating in the E-Verify program.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to investing in the growth and development of our employees. We offer a range of training programs, workshops, and mentorship opportunities to help you develop your skills and advance your career. Our company culture values continuous learning and professional development, and we encourage our employees to pursue their passions and interests.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity Statement**
arenaflex is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
**E-Verify Statement**
arenaflex participates in the E-Verify program and is an E-Verify employer.
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