Are you a licensed pharmacy technician with a passion for delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex's team of dedicated professionals as a Licensed Pharmacy Technician & Customer Relations Specialist. In this exciting role, you will have the opportunity to work from home, supporting arenaflex's Customer Relations and retail pharmacy stores while making a meaningful impact on the lives of our customers.
**About arenaflex**
At arenaflex, we are committed to delivering enhanced human-centric health care for a rapidly changing world. Our purpose is simple: to bring our heart to every moment of your health. We believe that how we deliver our services is just as important as what we deliver, and we strive to create a culture that is inclusive, supportive, and empowering for all our employees. Our Heart At Work Behaviors support this purpose, and we want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.
**Position Summary**
We are currently providing virtual training and the option to work full-time from home in select states. As a Licensed Pharmacy Technician & Customer Relations Specialist, you will be responsible for responding to customer calls made to our 1-800-SHOP-CVS line in a manner that is reflective of arenaflex's purpose and values. You will serve as a customer advocate, researching, responding, and interpreting company procedures or policies to delight our valuable pharmacy customers. Your exceptional communication skills, collaboration abilities, and passion for delivering outstanding customer service will make you a valuable asset to our team.
**Responsibilities**
* Respond to customer calls, emails, and letters in a timely and proficient manner, upholding arenaflex's goals of delivery through the execution of our purpose and values.
* Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner.
* Partner with colleagues to provide exceptional customer service, ensuring that every interaction is a positive and memorable experience for our customers.
* Utilize advanced PC skills, including MS Windows-based applications, to efficiently process and respond to customer inquiries.
* Stay up-to-date on company procedures, policies, and products to provide accurate and informed responses to customer questions.
**Required Qualifications**
* Resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance.
* Possess or able to obtain Pharmacy Technician licensure in state of residence prior to start date.
* 1+ years of experience in a Customer Service environment.
* Proficient to advanced PC skills, including MS Windows-based applications.
**Preferred Qualifications**
* Call Center experience with a focus on excellence in service delivery.
* Bilingual Spanish.
**Education**
* Verifiable High School diploma, GED or equivalent experience.
**Pay Range**
The typical pay range for this role is $17.00 - $31.30 per hour, depending on experience, education, and other relevant factors. In addition to your compensation, you will enjoy a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, Employee Stock Purchase Plan, and numerous well-being programs.
**Work Environment & Company Culture**
As a Licensed Pharmacy Technician & Customer Relations Specialist, you will have the opportunity to work from home, enjoying a flexible and autonomous work environment. Our company culture is built on the principles of inclusivity, support, and empowerment, and we strive to create a workplace that is engaging, challenging, and rewarding for all our employees. You will have access to ongoing training and development opportunities, as well as a range of benefits and perks designed to support your physical, emotional, and financial well-being.
**Compensation, Perks, & Benefits**
* Competitive hourly rate: $17.00 - $31.30 per hour
* Comprehensive benefits package, including medical, dental, and vision benefits
* 401(k) retirement savings plan
* Employee Stock Purchase Plan
* Numerous well-being programs, including free development courses, CVS store discount, and discount programs with participating partners
* Paid Time Off (PTO) or vacation pay
* Paid holidays throughout the calendar year
* Short-term and long-term disability benefits
* Fully-paid term life insurance plan
**How to Apply**
If you are a licensed pharmacy technician with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please visit our website to submit your application, and join our team of dedicated professionals at arenaflex.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, and we welcome applications from qualified candidates with arrest or conviction records. We are committed to creating a diverse and inclusive workplace, and we strive to provide equal opportunities for all our employees.
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