Join the team at arenaflex, where passion meets protection!
We are seeking a highly skilled and licensed customer service representative to join our underwriting department. As a Licensed Customer Service Representative (CSR), you will be the first point of contact for all existing customers utilizing our call center for support or service issues as well as routine service updates. We expect you to provide the best possible customer service while maintaining our underwriting integrity.
This role requires an active Property & Casualty or Personal Lines insurance license as well as prior experience in an insurance service role, a passion for client interaction, strong problem-solving skills, and the ability to thrive in a fast-paced environment. If you are a customer-focused individual with a passion for collector cars and a commitment to excellence, we encourage you to apply.
**About arenaflex**
arenaflex has been specializing in collector car insurance policies since 1976. As an industry leader with an A+ service rating, we offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value. As part of NSM Insurance Group, arenaflex collaborates with Condon Skelly, Heacock Classic, and JC Taylor Insurance, forming a powerhouse collective within the realm of collectibles and collector car insurance. Our mission transcends insurance; we are on a journey to "Embrace, Protect, and Expand the Collector Community." This is more than a motto; it's a commitment to fostering a vibrant community of enthusiasts, historians, and guardians of prized possessions.
**Key Responsibilities**
As a Licensed Customer Service Representative, you will:
* Address client needs and concerns via phone and email
* Maintain and utilize a working understanding of underwriting compliance guidelines
* Answer back-to-back inbound calls
* Make outbound calls as needed
* Establish customer relationships and follow up with customers
* Provide prompt, accurate, and friendly customer service
* Service can include responding to inquiries regarding insurance eligibility, coverages, making changes to in-force policies, claim submissions, cancellations/non-renewals, and billing clarifications
**Essential Qualifications**
* High school diploma or equivalent
* Active P&C or Personal Lines insurance license in your state of residence
* Prior experience working in a customer-facing insurance service role
* Demonstrated success in a team environment
* Proficiency to multi-task, follow-through, and follow-up
* Excellent communication skills, written and verbal
* Positive customer and quality focus
* Possess an upbeat and positive attitude
* Organized and detail-oriented
* Proactive in problem-solving
* Ability to perform critical thinking and reasoning
* Advanced computer skills
* Reliable high-speed internet
**Desired Qualifications**
* Associate or bachelor's degree
* Prior underwriting experience
* Prior experience working on a hybrid/remote team
* Prior insurance sales experience
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and critical thinking skills
* Ability to work in a fast-paced environment with multiple priorities
* Proficiency in computer software and technology
* Strong organizational and time management skills
* Ability to work independently and as part of a team
* Positive attitude and strong work ethic
**Career Growth Opportunities and Learning Benefits**
As a Licensed Customer Service Representative at arenaflex, you will have the opportunity to:
* Develop your skills and knowledge in the insurance industry
* Work with a team of experienced professionals who are passionate about collector cars and insurance
* Participate in ongoing training and development programs to enhance your skills and knowledge
* Take on new challenges and responsibilities as you grow and develop in your role
* Enjoy a dynamic and supportive work environment that values employee growth and development
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment that values employee growth and development. We offer a range of benefits and perks to support your well-being and success, including:
* Flexible work arrangements, including remote work options
* Competitive salary and benefits package
* Ongoing training and development programs
* Opportunities for career growth and advancement
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**Compensation and Benefits**
* Salary: $43-46k ($21-23/hr) depending on experience level, overtime eligible
* Benefits:
+ Health insurance (medical, dental, vision)
+ Flexible spending & health savings accounts
+ Life insurance
+ Retirement plan
+ Paid time off
+ Overtime availability
+ Employee referral program
**Weekly Schedule**
* 40-hour work week, Monday to Friday with rotating Saturday (about 1 every 4 weeks)
**Application Instructions**
If you are a motivated and customer-focused individual with a passion for collector cars and a commitment to excellence, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Note:** This role is 100% remote, and all employees are required to have high-speed cable or fiber optic internet. DSL, Satellite, hot spots, and/or 5G internet will not work for our purposes.
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