At arenaflex, we're revolutionizing the mobile and online banking technology landscape, and we're looking for a talented and motivated Junior Tech Support Specialist to join our 24/7 live-chat team. As a key member of our technical support team, you'll be working directly with clients, supporting end-users with technical questions about our products, and collaborating with a technical team remotely. This is an exciting entry-level opportunity to join a dynamic and supportive environment, where you'll have the chance to grow and develop your skills in a rapidly evolving industry.
**About arenaflex**
arenaflex is a leading provider of innovative mobile and online banking solutions, dedicated to delivering exceptional customer experiences. Our cutting-edge technology and commitment to excellence have earned us a reputation as a trusted partner in the financial services industry. We're passionate about empowering our customers to achieve their financial goals, and we're looking for like-minded individuals to join our team.
**Working Hours and Schedule**
As a Junior Tech Support Specialist, you'll be working on a 2-shift schedule, rotating between 9 pm - 9 am CST and 9 am - 9 pm CST. This will require flexibility and adaptability, but we believe that our team members are worth it. You'll have the opportunity to work with a diverse group of people, learn from their experiences, and contribute your own skills and perspectives to the team.
**Primary Responsibilities**
As a Junior Tech Support Specialist, your primary responsibilities will include:
* **In-depth understanding of arenaflex's banking software and apps**: You'll need to have a solid grasp of our products and services, including their features, functionality, and technical requirements.
* **Coordinating with software technicians, technical support, and developers**: You'll work closely with our technical teams to troubleshoot and resolve issues, and to develop new solutions and features.
* **Examining technical logs to troubleshoot and resolve issues**: You'll use your analytical skills to identify and resolve technical problems, and to improve the overall quality of our support processes.
* **Handling technical processes and explaining them to less-technical people**: You'll need to be able to communicate complex technical information in a clear and concise manner, and to provide support and guidance to our customers.
**Requirements**
To succeed in this role, you'll need to have:
* **Excellent written and spoken English**: You'll need to be able to communicate effectively with our customers, both in writing and in person.
* **Ability to establish good working relationships with customers**: You'll need to be able to build trust and rapport with our customers, and to provide them with exceptional support and service.
* **Solid troubleshooting ability**: You'll need to be able to identify and resolve technical problems quickly and efficiently.
* **Ability to learn technical skills quickly**: You'll need to be able to learn and adapt to new technologies and processes quickly, and to apply your knowledge and skills in a practical and effective manner.
* **In-depth learning and understanding of arenaflex's mobile and online banking products**: You'll need to have a deep understanding of our products and services, including their features, functionality, and technical requirements.
* **Coordination with developers to investigate and diagnose issues**: You'll work closely with our development teams to identify and resolve technical problems, and to develop new solutions and features.
* **Ability to manage a dynamic workload with many concurrent tasks**: You'll need to be able to prioritize tasks, manage your time effectively, and meet deadlines in a fast-paced and dynamic environment.
* **Managing, monitoring, and improving the quality of the tech support process**: You'll need to be able to analyze and improve our support processes, and to identify areas for improvement and implement changes.
**As Plus**
While not required, the following experiences and skills would be a huge asset in this role:
* **Experience in banking live-chat**: You'll have a deep understanding of the banking industry and the technical requirements of our products and services.
* **Experience in technical support**: You'll have a solid understanding of technical troubleshooting and problem-solving, and be able to apply your knowledge and skills in a practical and effective manner.
* **Experience with Dialogflow**: You'll have a deep understanding of conversational AI and be able to develop and implement effective chatbot solutions.
* **Experience with various mobile phone platforms, especially iOS and Android**: You'll have a solid understanding of the technical requirements of our products and services, and be able to develop and implement effective solutions.
* **Project management experience**: You'll have a solid understanding of project management principles and be able to apply them in a practical and effective manner.
* **Working directly with US-based customers**: You'll have a deep understanding of the US banking system and be able to provide exceptional support and service to our customers.
* **Knowledge of US banking system**: You'll have a solid understanding of the US banking system and be able to apply your knowledge and skills in a practical and effective manner.
**Our Benefits**
As a Junior Tech Support Specialist at arenaflex, you'll enjoy a range of benefits, including:
* **Fully remote work**: You'll be able to work from the comfort of your own home, or from anywhere in the world.
* **Long-term employment**: We're committed to providing a stable and secure work environment, and we're looking for long-term relationships with our team members.
* **Competitive salary**: We offer a competitive salary that reflects your skills and experience.
* **Community of practice, regular knowledge sharing among colleagues**: You'll be part of a dynamic and supportive team, and will have the opportunity to learn from and share your knowledge and skills with your colleagues.
* **Internet compensation (50$ per month)**: You'll receive a monthly stipend to help you stay connected and productive.
* **Friendly and easy-going international team and colleagues**: You'll be part of a diverse and inclusive team, and will have the opportunity to work with people from all over the world.
**How to Apply**
If you're a motivated and talented individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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