Join the Magical Team at Aulani, A Disney Resort & Spa
Aulani, A Disney Resort & Spa, is a unique and enchanting destination that combines the spirit of O`ahu with the magic of Disney. As a cast member of this incredible team, you'll have the opportunity to bring the spirit of the islands to life in every part of your role. We're now seeking an experienced IT Technical Support Specialist to join our team onsite at our breathtaking resort on the island of Oahu, Hawaii.
About the Role & Team
The IT Technical Support Specialist will play a pivotal role in supporting the IT manager in all applicable responsibilities. This position requires a strong and diverse skillset in relevant areas to drive success. You'll work closely with all lines of businesses, resort leadership, and team members to assist in maintaining technological equipment, perform problem identification, and drive resolutions.
Key Responsibilities:
- Assist and/or support all resort communication technologies, including two-way radios, mobile phones, cast phones, guest phones, pagers, PDAs, tablets, lobby display boards, convention display boards, WIFI, IPTV, etc.
- Assist and/or support all resort Point of Sale systems, including NCR terminals, receipt printers, shipping printers, cash drawers, bump screens, bump control, bump panels, scanners, KDAs, PDAs, etc.
- Assist and/or support all call groups and call routing processes. Maintain the resort's master directories for all phones, radios, mobile phones, resort extensions, call class capabilities, and emergency resource locators.
- Use call accounting application to generate call accounting reports and billing statements for special events and/or groups.
- Perform technology room inspections for designated rooms. Verify accurate functionality and appearance of guest room technologies, including phones, room TVs, mirror TVs, cable modems, set top boxes, TV remotes, remote sensors, jack pack connections, Blu-ray players, stereo entertainment systems, PhotoPass, WIFI connections, Ethernet connections, and Lutron.
- Perform problem-solving and triage methods to identify issues with all resort technologies. Repair and/or replace items within responsibility. Appropriately call out issues to their respective support teams and/or vendors.
- Assist leadership with resort technical support requests, developing accurate guidelines, inventory reporting, providing site and facility access to internal and external partners, and all other duties assigned by the IT manager.
- Complete all required trainings, development connection, and performance connection opportunities on or by their respective due dates. Attend meetings, trainings, stand-ups, functions, and gatherings.
Essential Qualifications:
To be successful in this role, you'll need:
- Minimum 1 year of related experience in IT technical support.
- Demonstrated ability to work with little to no supervision and make sound decisions.
- Proven ability to call out high-level decisions to appropriate leadership.
- Knowledge in multiple systems, applications, and hardware.
- Knowledge of application, networking, and hardware triage.
- Excellent written and verbal communication skills.
- Ability to work in confined spaces, behind and/or under furniture or equipment, indoors and outdoors.
- Able to lift and carry up to 50 lbs.
- Able to appropriately use ladders up to 12 ft in height.
- Able to stand for long periods or walk to distant locations and traverse up and down stairways.
- Available to work various hours, extended hours, overnight, weekdays, weekends, and holidays.
- A 2-year college degree is required.
Preferred Qualifications:
While not required, the following qualifications are preferred:
- 3+ years of related experience in IT technical support.
- A 4-year college degree.
What We Offer:
As a cast member at Aulani, A Disney Resort & Spa, you'll be part of a dynamic team that values innovation, creativity, and exceptional guest experiences. We offer a competitive salary range of $27.32 - $39.25 per hour, depending on your geographic region, job-related knowledge, skills, and experience.
Benefits and Perks:
- Disney offers a rewards package to help you live your best life, including health and savings benefits, informational opportunities, and special extras that only Disney can provide.
- Opportunities for career growth and professional development.
- A unique and dynamic work environment that combines the spirit of O`ahu with the magic of Disney.
Why Join Our Team?
At Aulani, A Disney Resort & Spa, we're committed to creating an exceptional guest experience that exceeds our guests' expectations. As a cast member, you'll be part of a team that values innovation, creativity, and teamwork. You'll have the opportunity to develop your skills, grow your career, and be part of a dynamic and inclusive work environment.
Ready to Apply?
If you're passionate about delivering exceptional technical support and are looking for a new challenge, we want to hear from you! Apply today and join our team of talented cast members who are shaping the future of Disney's resorts.
Don't miss this opportunity to be part of a world-class team and take your career to the next level. Apply now!
Apply Now