Introduction to blithequark
Imagine being part of a dynamic team that revolutionizes the way people travel and experience the world. At blithequark, we are passionate about delivering exceptional service and ensuring that our crewmembers have the best possible experience. As a leader in the industry, we are committed to innovation, safety, and excellence. Our team is dedicated to providing top-notch support to our crewmembers, and we are looking for a highly skilled and motivated IT Support Specialist to join our ranks.
Job Overview
As an IT Support Specialist at blithequark, you will be responsible for providing expert technical assistance to our crewmembers, both remotely and on-site. You will be the primary point of contact for all technical issues, and you will work closely with our internal and external resources to resolve problems efficiently. Your goal will be to deliver exceptional customer service, ensure timely resolution of issues, and maintain the highest level of technical expertise.
Key Responsibilities
- Provide technical support for all blithequark equipment and applications, including communication and mobile devices
- Offer outstanding on-site and remote customer service to blithequark crewmembers
- Coordinate the resolution of incidents/requests from start to finish with internal and external resources
- Monitor and support systems, ensuring optimal performance and uptime
- Maintain and support client access, ensuring seamless connectivity and productivity
- Collaborate with software package rollouts and support, staying up-to-date with the latest technologies and trends
- Work closely with all Data Innovation (IT) disciplines, fostering a culture of collaboration and knowledge-sharing
- Aim to achieve first-contact resolution with all issues, minimizing downtime and maximizing efficiency
- Maintain accurate documentation of requests, per blithequark standards, and update database documentation with the most critical information
- Coordinate response for significant incidents and outages, ensuring prompt and effective resolution
Requirements and Qualifications
To be successful in this role, you will need to possess a combination of technical expertise, excellent communication skills, and a passion for delivering exceptional customer service. The minimum requirements for this position include:
- High School Diploma or General Education Development (GED) Certificate
- Experience supporting the latest operating systems or successful completion of IT for Everybody certification via Coursera
- Experience implementing and supporting applications
- Availability for short-term travel (up to 50%)
- Possession of valid travel documents with the ability to travel in and out of Jamaica and the US
- Ability to obtain a valid visa to travel to the US
- Experience using desktop configuration packages
- Must be legally qualified to work in the country in which the position is located (note: this position is not eligible for visa sponsorship)
Preferred Skills and Qualifications
In addition to the minimum requirements, we prefer candidates with:
- Certifications (Microsoft, Networking, programming languages)
- Knowledge of Microsoft desktop and server products
- Knowledge of Exchange and Office Suite
- Knowledge of LAN environment using TCP/IP, DHCP, DNS
- Knowledge of communication, messaging, and system (VOIP and POTS)
- Knowledge of mobile devices
- Knowledge of MDM solutions like Workspace ONE and Microsoft Intune
- Knowledge of General media solutions
Crewmember Expectations
As a valued member of the blithequark team, you will be expected to:
- Demonstrate regular attendance and reliability
- Be available to work flexible hours and respond to calls without prior notice
- Maintain a professional appearance at all times
- Participate in light cleaning of the aircraft while working or traveling on blithequark flights (if time allows)
- Embody the blithequark values of Safety, Caring, Honesty, Energy, and Fun
- Advance blithequark's #1 value of safety as a Safety Representative, supporting blithequark's Safety Management System (SMS) components, Safety Policy, and social norms
- Identify safety or security concerns, issues, incidents, or hazards that should be reported and report them promptly and directly, including using blithequark's confidential reporting systems (Aviation Safety Action Program (ASAP), JEMS, or Safety Action Report (SAR))
Career Growth and Development
At blithequark, we are committed to the growth and development of our crewmembers. As an IT Support Specialist, you will have access to a range of training and development opportunities, including:
- Technical training and certification programs
- Leadership development and mentoring
- Cross-functional training and rotation programs
- Opportunities for advancement and career progression
Work Environment and Culture
Our work environment is dynamic, fast-paced, and collaborative. We value diversity, inclusivity, and respect, and we strive to create a workplace culture that is engaging, supportive, and fun. As a blithequark crewmember, you will be part of a tight-knit team that is passionate about delivering exceptional service and making a difference in the lives of our customers.
Compensation and Benefits
We offer a competitive compensation package, including a hourly rate of $30, as well as a range of benefits, including:
- Comprehensive health and wellness programs
- Retirement savings plans and matching contributions
- Paid time off and vacation days
- Access to exclusive discounts and perks
Conclusion
If you are a motivated and technically savvy individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As an IT Support Specialist at blithequark, you will be part of a dynamic team that is shaping the future of the industry. Don't miss out on this chance to join our crew and take your career to new heights. Apply now and become a part of the blithequark family!
Apply Now