At arenaflex, we're committed to delivering exceptional customer experiences and innovative solutions that drive business growth. As a leading provider of logistics and transportation services, we're constantly seeking talented professionals to join our team and help us achieve our goals. If you're a motivated and detail-oriented IT professional with a passion for delivering top-notch technical support, we want to hear from you!
**Job Summary:**
We're seeking an experienced IT Support Specialist to join our Technology Services Group (TSG) team. As a key member of our team, you'll provide daily technical support for network infrastructure and desktop systems, including hardware and software troubleshooting, maintenance, and upgrades. Your expertise will help ensure the smooth operation of our IT systems, enabling our employees to focus on delivering exceptional customer experiences.
**Key Responsibilities:**
* Provide daily technical support for network infrastructure and desktop systems, including hardware and software troubleshooting, maintenance, and upgrades
* Install, configure, and troubleshoot desktop systems, laptops, printers, and other peripherals
* Conduct site visits to investigate issues and perform on-site repairs or upgrades as needed
* Collaborate with internal stakeholders to identify and resolve technical issues, ensuring minimal disruption to business operations
* Develop and maintain technical documentation, including user guides, troubleshooting procedures, and knowledge base articles
* Participate in on-call rotation to provide after-hours support for critical issues
* Stay up-to-date with industry trends, technologies, and best practices to ensure our IT systems remain secure, efficient, and effective
**Essential Qualifications:**
* Bachelor's degree in Computer Science, Information Technology, or related field
* 2+ years of experience in IT support, with a focus on network infrastructure and desktop systems
* Strong understanding of Microsoft Windows operating systems, including client-server architecture
* Experience with Cisco VPN, Citrix, Phantom, Symantec, and other related technologies
* Strong analytical and problem-solving skills, with the ability to communicate technical information to both technical and non-technical stakeholders
* Excellent customer service skills, with a focus on delivering exceptional support experiences
**Preferred Qualifications:**
* CompTIA A+, Network+, or other relevant certifications
* Experience with Linux, Unix, or other operating systems
* Familiarity with cloud-based services, such as Microsoft Azure or Amazon Web Services
* Strong scripting and programming skills, with experience in languages like PowerShell or Python
* Experience with IT service management tools, such as ServiceNow or BMC Helix
**Compensation and Benefits:**
* Competitive salary, with a range of $35-40/hour, depending on experience and qualifications
* Opportunities for professional growth and development, with a focus on career advancement and skill development
* Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) retirement plan and paid time off
* Access to cutting-edge technology and tools, with opportunities to work on exciting projects and initiatives
* Collaborative and dynamic work environment, with a focus on teamwork and open communication
**Work Environment:**
* This is a full-time, on-site position, with a regular schedule and minimal travel requirements
* Our office is located in the USA, with a focus on providing a safe and inclusive work environment
* We're committed to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees
**How to Apply:**
If you're a motivated and detail-oriented IT professional with a passion for delivering top-notch technical support, we want to hear from you! Please submit your application, including your resume and a cover letter, to [arenaflex careers page](https://www.qa.co.clarios.com/job/experienced-it-support-specialist-network-and-desktop-infrastructure-40drh.html?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic). We can't wait to hear from you!
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