At arenaflex, we're dedicated to providing exceptional customer experiences and delivering top-notch insurance solutions to our valued members. As a leading provider of insurance services, we're seeking an experienced and passionate Insurance Customer Service Representative to join our team. This is a fantastic opportunity to work from home, utilize your insurance expertise, and make a real difference in the lives of our customers.
**About arenaflex**
arenaflex is a renowned organization that has been serving the insurance needs of our members for decades. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted and reliable partner in the insurance industry. We're proud to offer a dynamic and inclusive work environment that fosters growth, collaboration, and mutual respect.
**Job Summary**
As an Insurance Customer Service Representative, you'll be responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. This is a fantastic opportunity to utilize your insurance expertise, work from home, and make a real difference in the lives of our customers.
**Key Responsibilities**
* Handle property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
* Provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
* Review and update policy to enhance retention and better meet the needs of the consumer
* Counsel the policyholder concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
* Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
* Receive and respond to calls and emails received by the insurance service center documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC
* Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Provide quotes on endorsements as requested
* Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
* Process changes to policies within EPIC as well as submit changes to specific companies
* Follow up with company to ensure change requests have been processed in a timely manner
* Review policy information and references company-specific claims procedures to assist insured in filing claims
* Mail insured documentation to be signed and returned as necessary
* Follow up to ensure documentation has been returned in a timely manner from member/customer
* Recognize cross-sell opportunities (membership and insurance) and obtain quote information
**What We Offer**
* A competitive hourly rate; depending on experience and salary zone
* Eligible for Annual Merit Increase
* Comprehensive Health benefits package including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Tuition reimbursement
* 401(K) plan with company match up to 7%
* Free arenaflex Premier Battery Membership
**Requirements**
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
**What We Value**
* Customer-centric approach
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong knowledge of insurance industry and club insurance agency policies and procedures
**Why Join arenaflex?**
* Opportunity to work from home
* Competitive compensation and benefits package
* Comprehensive training and development programs
* Collaborative and inclusive work environment
* Opportunity to make a real difference in the lives of our customers
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a strong background in insurance, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a welcoming and inclusive workplace where everyone feels valued and respected.
**Diversity, Equity, and Inclusion**
At arenaflex, we're dedicated to cultivating a workplace that celebrates diversity, equity, and inclusion. We believe that a diverse and inclusive workplace is essential to our success and the success of our customers. We're committed to attracting and retaining candidates from diverse backgrounds and experiences and encourage all qualified individuals to apply.
**Job Category**
Insurance
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