At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As an Insurance Customer Service Representative, you'll be the face of our organization, interacting with customers, Licensed Producers, and internal teams to provide top-notch support and service. If you're a people person with a passion for insurance and a knack for building strong relationships, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative insurance solutions, dedicated to helping individuals and businesses navigate the complexities of the insurance industry. Our team is comprised of industry experts who share a common goal: to provide exceptional service, support, and guidance to our clients. We're committed to fostering a culture of collaboration, innovation, and continuous learning, and we're excited to welcome like-minded individuals to our team.
**Key Responsibilities**
As an Insurance Customer Service Representative, you'll be responsible for:
* Answering incoming calls promptly and professionally, communicating with callers in a friendly, efficient, and courteous manner
* Taking thorough messages, indicating caller's first and last name, company name (if applicable), the time, and the message the caller wishes to leave
* Communicating messages to the appropriate parties in a timely manner
* Receiving cash, checks, and credit card payments from customers and accurately recording the amount received and processing with the respective carrier
* Making change, accepting a check or credit card payment, and issuing receipts to customers
* Referencing customers who have additional questions to respective team members
* Handling customer complaints with poise and integrity, referring customers to the appropriate manager for further communication
* Preparing outgoing mail for postal service delivery
* Picking up mail daily, time-stamping, and distributing accordingly
* Performing clerical duties such as typing, filing, etc., as needed
* Supporting and endorsing agency policies and procedures as set forth by arenaflex
* Following up calls for recent car sales to gain the opportunity to provide a quotation for insurance needs, gathering information using a fact finder provided
**Essential Qualifications**
* High School Diploma or General Educational Diploma (GED)
* Strong interpersonal and communications skills
* Ability to prioritize and organize work in a multitasked environment
* Must have the ability to act and perform exemplary work independently
* Attention to detail
* Ability to work productively in a fast-paced, stressful environment
* Must speak clearly on the telephone and convey an image of professionalism and competence to callers
**Preferred Qualifications**
* Previous experience in customer service, insurance, or a related field
* Knowledge of insurance products and services
* Familiarity with Microsoft Office (Word, Outlook, Excel)
* Ability to work in a team environment and build strong relationships with colleagues and clients
**Equipment, Machines, and Software Used**
* Computer software: Microsoft Office to include Word, Outlook, and Excel
**Physical and Mental Requirements**
* Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists
* Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects
* Light exertion can involve sitting, walking, and/or standing most of the time
**Environmental Conditions**
* Work is performed in an office setting
* Occasional weekend and evening hours may be required
**Hazards and Safety Precautions**
* Hazards: Slips, trips, and falls, ergonomic injuries, and occasional lifting
* Safety Precautions: Breaks are encouraged to allow for stretching, and training is provided covering slips, trips, and falls, safe lifting, and stretching techniques
**Disclaimer**
* All requirements are subject to possible modification to reasonably accommodate individuals with disabilities
* This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position
* Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor
* The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion
* This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support
* Flexible work arrangements and work-life balance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!
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