At arenaflex, we're committed to empowering our customers and colleagues to achieve their full potential. As a Hybrid Customer Care Professional - Small Business Sales, you'll play a vital role in delivering exceptional customer experiences and driving business growth. If you're passionate about building strong relationships, have a knack for sales, and thrive in a fast-paced environment, we want to hear from you.
**About arenaflex**
arenaflex is a global leader in the financial services industry, with a rich history of innovation and customer-centricity. For over 160 years, we've been backing our customers in moments big and small, granting access to tools and resources that help them succeed. Our commitment to excellence has earned us a reputation as a trusted partner, and we're proud to be a part of our customers' lives.
**Our Culture**
At arenaflex, we believe in creating a culture of learning, collaboration, and mutual respect. We're dedicated to helping our colleagues grow their skills, conquer new challenges, and achieve their career goals. Our flexible working model, Amex Flex, allows colleagues to work in a way that suits their needs, whether that's onsite, in a hybrid model, or fully virtually.
**The Role**
As a Hybrid Customer Care Professional - Small Business Sales, you'll be the face and voice of arenaflex, delivering exceptional customer experiences and driving business growth. Your key responsibilities will include:
* Service inbound calls, engaging and consulting with small business owners and decision-makers to understand their needs and recommend the right arenaflex products
* Deliver high levels of product and service knowledge to clearly communicate product features, benefits, and other elements of arenaflex Small Business Services
* Continuously improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales
* Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment
* Document necessary account information according to established policies and procedures
* Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices
**Qualifications**
To succeed in this role, you'll need:
* Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication
* Proven success in a customer service and sales environment (two years+)
* Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment
* Experience owning or working in a small business is a plus
* High school diploma or equivalent required; Bachelor's degree preferred; Education benefits available
**Work Environment**
As a Hybrid Customer Care Professional - Small Business Sales, you'll work in a dynamic, fast-paced environment with a focus on delivering exceptional customer experiences. You'll have the flexibility to work from home or in our Desert Ridge Service Center, depending on your needs and role requirements.
**Benefits**
We're committed to supporting our colleagues and their loved ones with benefits and programs that promote holistic well-being. Our benefits include:
* Competitive base salaries
* Bonus incentives
* 6% Company Match on retirement savings plan
* Free financial coaching and financial well-being support
* Comprehensive medical, dental, vision, life insurance, and disability benefits
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
* 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
* Free and confidential counseling support through our Healthy Minds program
* Career development and training opportunities
**Compensation**
The expected hourly pay range for this role is $20.00 to $21.65, with bonus and benefits included.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Apply now to join our team and start your journey with arenaflex.
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**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with arenaflex in the U.S. is required as the company will not pursue visa sponsorship for this position.
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