At arenaflex, we're on a mission to revolutionize the way companies interact with their customers, and we're looking for talented individuals like you to join our team. As a Healthcare Customer Service Representative working remotely, you'll be a vital part of our award-winning team, bringing humanity to business and making a real difference in the lives of our customers.
**About arenaflex**
arenaflex is a global leader in customer experience technology and services, helping some of the world's most iconic brands build engaged, pleased, and profitable customer experiences. With a rich history dating back to 1982, we've been at the forefront of innovation, using a combination of humanity and technology to deliver exceptional customer experiences. Our team is passionate about making customers happy, and we're committed to building a diverse and inclusive workforce that reflects the communities we serve.
**Our Culture**
At arenaflex, we're proud to be a Great Place to Work, certified in the United States. Our employees have spoken, and they love our purpose, team, and company culture. We're a community-minded organization that encourages giving back, and we're guided by our company values. Our global team of curious lifelong learners is supportive of your career and professional development, and we offer a range of benefits and perks to help you grow and thrive.
**What You'll Be Doing**
As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be a part of a dynamic team that's passionate about helping others, and you'll have the opportunity to make a real difference in the lives of our customers. Your typical day will involve:
* Bringing your passion and strong product and brand knowledge to recommend upgrades to our customers' health plans
* Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
* Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
**What You Bring to the Role**
To succeed in this role, you'll need:
* 6 months or more of customer service experience
* Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
* High school diploma or equivalent
* Computer experience
* High-speed internet (> 15 mbps)
* A USB wired headset (or a compatible headset of your own)
* A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
**What You Can Expect**
As a member of our team, you can expect:
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* A base wage range of $16 per hour plus performance bonus opportunities
* A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
**Visit our benefits website at https://www.hellottecbenefits.com for more information.**
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
**You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.**
**How to Apply**
If you're passionate about making a difference in the lives of our customers and you're looking for a rewarding career opportunity, we encourage you to apply. Visit our website at [insert link] to register as a candidate and take the first step towards joining our team.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that reflects the communities we serve, and we aim to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
**Diversity and Inclusion**
We believe that diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. We're proud to be a global company that's committed to making a positive impact in the communities we serve.
**Apply Now**
Don't miss out on this exciting opportunity to join our team and make a real difference in the lives of our customers. Apply now and take the first step towards a rewarding career at arenaflex.
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