Join arenaflex, a leading provider of customer experience solutions, and ignite your career in a dynamic and supportive environment. As a Healthcare Customer Service Representative working remotely, you'll be a vital part of our team, bringing humanity to business and delivering exceptional customer experiences.
**About arenaflex**
arenaflex is a global company that has been making customers happy since 1982. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Our mission is to deliver amazing service and technology, powered by humanity, to some of the world's leading iconic and hypergrowth brands.
**What You'll Be Doing**
As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers. You'll be responsible for:
* Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
* Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
* Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information
**A Typical Day**
* You'll work from the comfort of your own home, with the flexibility to manage your schedule and prioritize your tasks
* You'll be part of a supportive team that's committed to your career and professional development
* You'll have access to a global community of curious lifelong learners, guided by our company values
* You'll be empowered to make a difference in the lives of our customers, every day
**What You Bring to the Role**
* 6 months or more of customer service experience
* Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
* High school diploma or equivalent
* Computer experience
* High-speed internet (> 15 mbps)
* A USB wired headset (or a compatible headset of your choice)
* A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in
**What You Can Expect**
* A supportive and inclusive culture that values your contributions and well-being
* A global team of curious lifelong learners, guided by our company values
* A base wage range of $16 per hour, plus performance bonus opportunities
* A healthy benefits package, including PTO, tuition reimbursement, health and wellness incentives
* Access to 1000s of free courses to support your career growth and development
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers.
**Our Culture**
Our culture is built on the principles of empathy, compassion, and understanding. We believe that every customer interaction is an opportunity to make a positive impact on someone's life. We're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels valued and empowered to be their authentic selves.
**Why Join arenaflex?**
* We're a global company with a mission to make customers happy
* We're committed to building a diverse and inclusive workforce that reflects the communities we serve
* We offer a supportive and inclusive culture that values your contributions and well-being
* We provide access to 1000s of free courses to support your career growth and development
* We offer a healthy benefits package, including PTO, tuition reimbursement, health and wellness incentives
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we want to hear from you. Apply now to join our team of Healthcare Customer Service Representatives and start your journey with arenaflex.
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**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
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