At careerzynith, we're a global, digital business services company that's dedicated to delivering the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**Benefits of Working with careerzynith**
We're proud to offer a range of benefits that make us a great place to work, including:
* Paid Training to help you develop your skills and knowledge
* Competitive Wages that reflect your value to our team
* Full Benefits, including Medical, Dental, Vision, 401k, and more, to support your health and well-being
* Paid Time Off to relax and recharge
* Employee wellness and engagement programs to help you stay happy and healthy
**About careerzynith and You**
At careerzynith, we're passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the chance to interact with people from all walks of life, and no two days will be the same. You'll work in a collaborative and engaging environment, and you'll have the opportunity to grow and challenge yourself in new and exciting ways.
**Did You Know?**
Our Chief Client Officer started her career at careerzynith as an agent and advanced to the pinnacle of the company. At careerzynith, the sky is the limit! We're committed to helping our employees achieve their full potential and reach their career goals.
**Responsibilities**
As a Healthcare Customer Service Representative at careerzynith, you'll be responsible for:
* Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
* Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Upselling if required
**Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
To work from home, you'll need:
* Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
+ Proof of internet speed required
+ Clean and quiet workspace
**Be Part of Our careerzynith Family**
At careerzynith, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
**careerzynith is an Equal Opportunity Employer**
We're proud to be an equal opportunity employer, and we're committed to providing a workplace that's inclusive and diverse. If you're passionate about delivering exceptional customer service and making a difference in people's lives, we'd love to hear from you!
**How to Apply**
If you're ready to take your career to the next level and join our careerzynith team, click the link below to apply: