**Join arenaflex's Dynamic Team and Revolutionize the Healthcare Industry**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Healthcare Customer Service Representative to join our remote team in Tennessee. As a key member of our team, you will play a vital role in providing top-notch support to our clients, ensuring their needs are met, and exceeding their expectations.
**About arenaflex**
arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, our clients, and the environment.
**Benefits of Working with arenaflex**
* Paid Training
* Competitive Wages
* Full Benefits (Medical, Dental, Vision, 401k and more)
* Paid Time Off
* Employee wellness and engagement programs
**TP and You**
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
**Responsibilities**
As a Healthcare Customer Service Representative, you will be responsible for:
* Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Upselling if required
**Qualifications**
We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need:
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
To ensure a seamless remote experience, you will need:
* Internet Requirements:
* Minimum subscribed download rate equal to or exceeds 15.0 Mbps
* Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
* ISP must have no packet loss and ping under 50ms
* Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
* Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our arenaflex Family**
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
**TP is an Equal Opportunity Employer**
**Expected Salary**
* Competitive salary based on experience
**Location**
* Tennessee
**Apply Now!**
Ready to join our dynamic team and revolutionize the healthcare industry? Apply now and take the first step towards an exciting career with arenaflex!
Apply for the job now!
Apply for this job
Apply for this job