Join arenaflex, a leading healthcare solutions provider, as a Healthcare Customer Service Expert - Phone Intake Representative. As a key member of our remote high-volume call center team, you will be the first point of contact for patients seeking home healthcare services. This role requires exceptional communication skills, empathy, and attention to detail to provide top-notch customer service and support.
**About arenaflex**
arenaflex is a dynamic and innovative company dedicated to delivering exceptional healthcare solutions to patients and providers. Our mission is to provide personalized care and support to those in need, and we're looking for talented individuals like you to join our team. With a strong focus on customer satisfaction, arenaflex is committed to creating a positive and inclusive work environment that fosters growth and development.
**Job Summary**
As a Healthcare Customer Service Expert - Phone Intake Representative, you will be responsible for handling high-volume phone calls from patients, providers, and referral sources. Your primary duties will include:
* Responding to incoming calls and providing exceptional customer service
* Collecting clinical and demographic information and entering it into our CareCentrix portal
* Working in a remote call center environment with a high volume of calls (60-65 per day)
* Meeting individual performance goals in areas such as Call Quality, Attendance, Adherence, and Contact Center objectives
* Collaborating with team members to achieve shared goals and objectives
* Participating in ongoing training and development to enhance skills and knowledge
**Responsibilities**
* Provide exceptional customer service to patients, providers, and referral sources via phone
* Collect and enter clinical and demographic information into our CareCentrix portal
* Respond to high-volume phone calls in a timely and efficient manner
* Meet individual performance goals in areas such as Call Quality, Attendance, Adherence, and Contact Center objectives
* Collaborate with team members to achieve shared goals and objectives
* Participate in ongoing training and development to enhance skills and knowledge
* Comply with all company policies, including HIPAA/PHI
* Demonstrate empathy and patience when dealing with difficult callers or complex requests
* Strive to meet or exceed individual performance goals and contribute to a positive and productive work environment
**Qualifications**
* High School Diploma or GED
* Minimum 2 years of customer service experience in a call center environment
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
* Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook, and Microsoft Teams to communicate and attend/schedule meetings
* A passing score on the SHL Customer Service Phone Simulation Assessment is required to move forward in the interview process
**Internet Requirements**
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
* High-speed Internet: Fiber or Cable connection required
* DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
* While working, required to hardwire with an ethernet cable
**What We Offer**
* Starting pay for external hires is $17.50/hour + Monthly Incentive Bonus Opportunity
* Full range of benefits including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
* Advancement Opportunities, professional skills training, and tuition reimbursement
* Walgreens Discount - receive up to 25% off eligible items
* Great culture with a sense of community
**Work Environment and Culture**
arenaflex is committed to creating a positive and inclusive work environment that fosters growth and development. Our remote call center team is dedicated to providing exceptional customer service and support to patients and providers. We value teamwork, collaboration, and open communication, and we're looking for talented individuals like you to join our team.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
**Application Process**
Applications are accepted on an ongoing basis until a candidate is identified. We look forward to reviewing your application and discussing this exciting opportunity with you.
**Contact Information**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from talented individuals like you.
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**Join arenaflex Today!**
Don't miss this opportunity to join a dynamic and innovative company dedicated to delivering exceptional healthcare solutions. Apply now to become a Healthcare Customer Service Expert - Phone Intake Representative at arenaflex.
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