**Join arenaflex, a leading provider of personalized health and benefits solutions, in shaping the future of healthcare. As a Health Assistant/ Healthcare Customer Service Representative, you will be at the forefront of delivering exceptional service to our members, empowering them to live their healthiest lives.**
**About arenaflex**
arenaflex is a pioneering company that provides innovative health and benefits solutions, blending technology-enabled services with specialized support from our Health Assistants and Clinicians. Our mission is to empower every person to live their healthiest life by navigating the complexities of the healthcare system with empathy, expertise, and exceptional service. With a strong focus on customer satisfaction, we have consistently received ratings over 90 percent and have been recognized as a Top Place to Work by Inc. Magazine and Excellence in Customer Service by Business Intelligence.
**Role Overview**
As a Health Assistant/ Healthcare Customer Service Representative, you will be the primary connection and resource for our members, helping them with all their healthcare needs and benefits. You will have the opportunity to make a meaningful impact in the lives of our members, providing support and guidance to help them navigate the complex healthcare system. With a strong focus on customer satisfaction, you will be responsible for delivering interventions, driving better client outcomes, and providing exceptional service to our members.
**A Day in the Life**
* Deliver interventions:
+ Support members to navigate the complex and confusing healthcare system via phone and digital messaging
+ Influence members' decisions and behavior by making them smarter consumers of healthcare
+ Translate their benefit packages and care plans to help them take appropriate action
+ Help members find doctors in the way that best suits them
+ Uncover barriers that prevent members from getting the care they need
+ Identify when and make it easy to connect with the right clinical resource
+ Leverage technology and internal resources to help understand the member's path, actions needed, and next step
* Drive better client outcomes:
+ Assist with improved financial outcomes
+ Help members avoid inappropriate healthcare usage and process errors
+ Help members see the right providers at the right time
+ Help members optimize benefit packages and third-party vendors
+ Assist with improved health (medical and behavioral) outcomes
+ Help clients understand and optimize their preventive services
+ Help clients see the right providers at the right time
+ Help clients reduce and/or eliminate avoidable admits, ER usage, and readmits
+ Help clients have an improved quality of life
**Qualifications**
We are looking for a highly skilled and motivated individual with a strong background in customer service, healthcare, or a related field. The ideal candidate will have:
* Minimum of 3 years of experience in a service-based environment, with a Bachelor's Degree or 5 years of relevant experience
* Relevant background experience can include but is not limited to:
+ Insurance setting
+ Telephonic customer service
+ Medical office
+ Health Plan
+ Social services
+ Behavioral health
+ Counseling
+ Healthcare coordination
+ Pharmacy tech
+ Benefits specialist
+ Health coach
+ Case management
+ Exercise and health education
* Highly agile and comfortable in a high-paced, innovative, technology-driven environment
* Knowledge of consumer health plans and terminology
* Understanding of how patients use and access healthcare
* Ability to thrive in a performance-based environment
* Demonstrate high levels of personal accountability
* Ability to listen, talk, and type all at once through multi-channel communications
* Empathetic and superior critical thinking
* Commitment to quality and continuous improvement
* Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
* Strong self-management/self-starter
* Excellent written and verbal communication skills
* Demonstrated attention to detail
* Time management and prioritization
**Additional Information**
* arenaflex requires a Broadband connection with at least 1 Mbps upload and 1 Mbps download speed. You will also be required to use a wired connection from laptop to router (not WiFi)
* IT equipment will be provided directly by arenaflex
* Schedule: Monday-Friday (hours can fall between 8am-11:15pm EST)
**What is Important to Us**
At arenaflex, we are committed to creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. Our secret to success is:
* We find joy and purpose in serving others
* Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
* We are strong individually and together, we're powerful
* Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
* We roll up our sleeves and get stuff done
* Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
* We're boldly and relentlessly reinventing healthcare
* We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
**Equal Employment Opportunity**
All your information will be kept confidential according to EEO guidelines.
**Apply Now**
Join arenaflex in shaping the future of healthcare. Apply now to become a Health Assistant/ Healthcare Customer Service Representative and make a meaningful impact in the lives of our members.
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