Are you a seasoned technology leader with a passion for innovation and a drive to push the boundaries of what's possible? Do you have a proven track record of leading high-performing teams and delivering cutting-edge solutions that transform businesses? If so, we want to hear from you! arenaflex is seeking an Experienced Full Stack Voice & Chat Automation Tech Lead to join our team in the USA. As a key member of our Voice & Chat Automation / Contact Center Delivery group, you will be responsible for leading the development of Intelligent Bots and associated components for the arenaflex Bot Squad.
**About arenaflex**
arenaflex is a leading financial services company that is committed to innovation and customer satisfaction. We are a forward-thinking organization that is always looking for ways to improve our products and services. Our team is passionate about using technology to make a positive impact on people's lives, and we are seeking like-minded individuals to join us on this journey.
**Job Description**
As an Experienced Full Stack Voice & Chat Automation Tech Lead, you will be responsible for leading the development of Intelligent Bots and associated components for the arenaflex Bot Squad. You will work closely with our development team to design and implement scalable web services, cloud functions, applications, and APIs. You will also be responsible for mentoring team members, troubleshooting issues, and identifying bottlenecks to improve software efficiency.
**Key Responsibilities**
- Lead the development of Intelligent Bots and associated components for the arenaflex Bot Squad
- Collaborate with our development team to design and implement scalable web services, cloud functions, applications, and APIs
- Mentor team members and provide guidance on technical best practices
- Troubleshoot issues and identify bottlenecks to improve software efficiency
- Work with different stakeholders to understand business needs and develop solutions that meet those needs
- Design software system architecture and implement development aligning with architecture
- Develop and maintain internal software tools
- Collaborate with the cloud team on developing micro-services
**Essential Job Functions**
- Must be comfortable working in an agile team environment
- Must be able to work with Product Owner, Scrum master, and cross-functional teams as a product team to achieve a single goal
- Must be able to work with different stakeholders to understand business needs
- Must be able to lead implementation of development aligning with architecture
- Mentor team members and help in troubleshooting
- Will need to design software system architecture
- Implement scalable web services, cloud functions, applications, and APIs
- Develop and maintain internal software tools
- Troubleshooting and bug fixing
- Identifying bottlenecks and improving software efficiency
- Collaborating with the cloud team on developing micro-services
**Required Qualifications**
- Education/Certifications: Bachelor's Degree or equivalent work experience required
- 10+ years of experience, proficient in full-stack development and Chatbot development
**Must-Haves**
- Typescript / Nodejs web services (REST)
- Experience with Google Cloud projects (GCP) and Kubernetes
- Strong knowledge of DevOps practices, code management (Gitlab), CI/CD pipelines, containerization (Docker, Kubernetes), and Google Cloud infrastructure
- Experience with Agile development process
- Database experience (PostgreSQL, Big Query)
- Knowledge of monitoring utilizing Elastic, Grafana, Kibana, and Prometheus
- Chatbot development in Dialogflow CX
- Experience with Voice bots
- Experience in front-end web and mobile development using JavaScript, CSS, HTML5
- Experience in Contact Center
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. As a Tech Lead, you will have the opportunity to work on cutting-edge projects, collaborate with a talented team, and develop your skills in a fast-paced and dynamic environment. We also offer a range of learning benefits, including training programs, mentorship opportunities, and access to industry-leading tools and technologies.
**Work Environment and Company Culture**
arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Tech Lead, you will have the opportunity to work from home or in one of our offices, depending on your preference. Our company culture is collaborative, innovative, and customer-focused, and we are committed to creating a positive and inclusive work environment.
**Compensation, Perks, and Benefits**
This position is eligible to earn a base salary in the range of $135,000.00 to $145,000.00 annually, depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. We also offer a range of benefits, including health insurance, retirement plans, and paid time off.
**How to Apply**
If you are a motivated and experienced technology leader who is passionate about innovation and customer satisfaction, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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