Are you a highly motivated and customer-centric individual looking to embark on a new career journey with a forward-thinking global organization that prioritizes people-first culture and genuine inclusivity? Do you possess excellent communication skills in both German and English, with a passion for delivering exceptional customer experiences? If so, we invite you to join arenaflex, a leading global company that has earned prestigious awards for being one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth."
**About arenaflex**
arenaflex is a dynamic and organically diverse team from 70+ countries, united by a shared purpose of helping the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. Our company culture is built on the foundation of championing our people, investing in their growth, and fostering a sense of belonging. We're committed to creating a work environment that is inclusive, supportive, and empowering, where every individual can thrive and reach their full potential.
**Career Growth and Personal Development**
As a remote Technical Support / Customer Service Representative at arenaflex, you'll have the opportunity to reimagine your career journey and develop meaningful relationships with your colleagues. We'll provide you with comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Our commitment to career growth and personal development is evident in our 80% manager and leader promotion rate from within. We offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career aspirations.
**Key Responsibilities**
As a Technical Support / Customer Service Representative (Bilingual: German and English), you will:
* Provide inbound customer support using a call flow guide in the customer's preferred language
* Resolve technical issues related to hardware, software, and client products
* Track, document, and retrieve information in databases
* Be an amazing problem-solver
* Offer additional products and/or services
* Deliver expert customer experiences with a smile
**Essential Qualifications**
To succeed in this role, you'll need:
* The ability to read, write, and speak fluently in both German and English
* Strong focus on building customer relationships
* 1+ year of customer service experience
* Technical support experience preferred
* Open availability
* A high school diploma or GED
* A quiet, distraction-free environment to work from in your home
* Proficiency in fast-paced multi-tasking
* Eagerness to learn new technologies
* Strong problem-solving skills with the ability to ask probing questions to come to a resolution
* Strong computer navigation skills and PC knowledge
* A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
* High Speed internet (no wireless/hotspots or satellite) and a smartphone
* Must reside in the United States and have a valid U.S. address for residence
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Experience working in a remote or virtual environment
* Familiarity with customer relationship management (CRM) software
* Knowledge of technical support software and tools
* Certification in customer service or technical support
**What's in it for you?**
As a valued member of the arenaflex team, you'll enjoy a range of benefits, including:
* Starting wage between $15 and $17 (pay rate will not be below applicable minimum wage)
* Paid training and performance-based incentives
* Lucrative employee referral bonus opportunities
* DailyPay enrollment option to access pay "early," when you want it
* 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
* Health and wellness programs with trained partners to help promote a healthy you
* Mentorship programs that support your rewarding career journey
* Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
* Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**Join the arenaflex Team Today!**
If you're a motivated and customer-centric individual looking for a new career opportunity with a forward-thinking global organization, we invite you to apply today. As a remote Technical Support / Customer Service Representative at arenaflex, you'll have the chance to reimagine your career journey, develop meaningful relationships with your colleagues, and deliver exceptional customer experiences. Apply now and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."
**Location:** USA, OH, Work-at-Home
**Language Requirements:** German and English
**Time Type:** Full-time
**Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:** Currently, this position may be performed only in the states listed here.
**arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.**
For more information regarding your EEO rights as an applicant, please visit the following websites:
* English
* Spanish
To request a reasonable accommodation, please click here.
If you wish to review the Affirmative Action Plan, please click here.
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