At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences across our vast network of Walt Disney World (WDW) properties. As a key member of our Telecom Services team, you'll play a vital role in ensuring the seamless operation of our video and data distribution systems, providing top-notch support to our clients, and driving innovation in the AV and technology industry.
**About arenaflex**
arenaflex is a world-renowned entertainment and media conglomerate, with a rich history of innovation and excellence. Our commitment to delivering magical experiences to our guests is unwavering, and we're always looking for talented individuals who share our passion for creativity, technology, and customer satisfaction.
**Job Summary**
We're seeking an experienced Technical Specialist – Datacom to join our Telecom Services team at arenaflex. As a key member of this team, you'll be responsible for providing expert-level technical support for our video and data distribution systems, including video servers, programming, and hardware installations. You'll work closely with our clients, internal stakeholders, and external partners to ensure the smooth operation of our systems, identify areas for improvement, and drive innovation in the AV and technology industry.
**Key Responsibilities**
* Provide expert-level technical support for our video and data distribution systems, including video servers, programming, and hardware installations
* Collaborate with clients, internal stakeholders, and external partners to ensure the smooth operation of our systems
* Identify areas for improvement and implement changes to optimize system performance and efficiency
* Develop and maintain technical documentation, including user manuals, technical guides, and troubleshooting procedures
* Participate in the development and implementation of new technologies and systems
* Collaborate with the Resort Designing Group, FAM, OSI, and WDI to ensure seamless integration of our systems
* Provide level 2 support for emergency break/fix of any Telecom services equipment followed through Assistance NOW
* Manage substitution and backup parts for all installations
* Oversee the gadget refresh and reusing programs
* Act as a liaison between arenaflex and external vendors
* Collaborate with other DPEP groups and service providers to provide efficient technical solutions
**Essential Qualifications**
* 3+ years of experience in the AV/Technology industry, with a strong understanding of video and data distribution systems
* 3+ years of experience in network engineering and management
* Strong knowledge of Microsoft Office, SAP Workplace, and Assistance NOW
* Strong understanding of different video and sound merchant applications (Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, etc.)
* Strong understanding and experience in commercial video distribution support, sustainment, and execution
* Proven ability to manage escalations and blackouts
* Strong knowledge of network security principles and industry best practices
* Knowledge of investigation and reporting tools like Scene, Power BI
* Strong hierarchical and time management skills
* Ability to meet designated deadlines and manage competing priorities
* Strong written and verbal communication skills
* Eagerness to learn new programming applications
* Ability to work on Saturday or Sunday, as well as night-time, as required by client and business needs
* Self-motivated and inspired
* Proven ability to manage escalations and blackouts
* Moderate experience in network engineering and management
* Energy for, and knowledge of, intelligent and video systems and solutions
* Demonstrated ability to work with a range of partners
**Preferred Qualifications**
* 3+ years of experience in the AV or technology industry, with experience in video distribution, encoding, sound mixes, and IOT devices
* 3+ years of experience in network engineering and management
**Education**
* Bachelor's degree in computer science, video technology, data systems, engineering, mathematics, data analysis, or other related logical or technical discipline
* Or, equivalent certifications or potentially comparable work experience
**Preferred Education**
* Different security and organization certifications
**Licenses/Training**
* Vendor-related certifications and training (QSC, Synamedia, Cisco, etc.)
**Job Benefits**
* Remote Work Flexibility: As a remote worker, you'll enjoy the flexibility of working from your preferred location, eliminating the need for a daily commute and allowing you to create a comfortable workspace.
* Balance between fun and serious activities: Remote work often provides a better balance between fun and serious activities, allowing you to plan your work around your own life and responsibilities.
* Competitive Compensation: Many organizations offer competitive pay rates for senior-level positions, which can vary widely depending on the industry and company size.
* Medical Benefits: You may be eligible for health insurance, dental coverage, and other medical benefits as part of your compensation package.
* Retirement Plans: Many businesses offer retirement savings plans, such as a 401(k), with employer matching or contributions.
* Paid Time Off (PTO): This typically includes vacation days, holidays, and sick leave, which can vary from one organization to another.
* Professional Development: Some organizations invest in their employees' professional development by offering opportunities for training, workshops, or tuition reimbursement.
* Investment Opportunities or Value: In specific industries or startups, you may be offered investment opportunities or value in the organization.
* Performance Rewards: Depending on your job and company performance, you may be eligible for performance-based rewards or incentives.
* Remote Work Equipment: Some employers provide the necessary equipment (e.g., computer, internet connection, ergonomic chair) to ensure you have a functional workspace setup.
* Flexible Hours: Depending on the organization's policies, you may have the flexibility to set your own working hours reasonably.
* Employee Assistance Programs (EAPs): EAPs can provide confidential counseling and support services to employees and their families for personal and business-related issues.
* Employee Discounts: Some organizations offer discounts on their products or services to their employees.
* Employee Benefits: Although you're working remotely, some organizations still provide suburbanite benefits like public transportation or parking sponsorships.
* Health Programs: Health programs can include gym memberships, wellness classes, or health challenges to promote employee well-being.
* Remote Team Building: Organizations may organize virtual team-building exercises or provide tools for remote employees to stay connected and engaged with their colleagues.
**How to Apply**
If you're a motivated and experienced technical professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
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