Join the Team that's Revolutionizing Telecommunications at Lumen
Are you ready to embark on a journey with a company that's igniting business growth by connecting people, data, and applications quickly, securely, and effortlessly? Lumen is on a mission to digitally connect the world and shape the future. We're committed to building a culture from the people up, emphasizing teamwork, trust, and transparency. Our dedication to workplace inclusion and employee support has earned us prestigious recognitions, including a place on the Newsweek 2024 Greatest Workplaces for Diversity list and a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.
About Lumen and Our Vision
Lumen is a global leader in telecommunications, dedicated to providing cutting-edge solutions that bridge the gap between people, data, and applications. Our goal is to enable businesses to grow and thrive in a rapidly evolving digital landscape. We're passionate about creating a work environment that's inclusive, supportive, and empowering, where our employees can grow, learn, and make a lasting impact.
The Role: One Call Specialist
We're seeking a highly motivated and detail-oriented One Call Specialist to join our Cable Protection Academy team! This is an excellent starter role that offers a unique introduction to the telecommunications industry. As a One Call Specialist, you will play a critical role in ensuring the protection of our underground fiber optics network by screening One Call Center Locate Ticket requests and analyzing the location of dig sites. This position requires a strong and diverse skillset, and we're excited to provide a combination of training and practical experience to help you succeed.
Key Responsibilities:
- Screen One Call Center Locate Ticket requests to analyze the location of dig sites in relation to our underground fiber optics network using a software application.
- Ensure the protection of company fiber and prevent costly restoration due to fiber cuts or damage by verifying that dig sites are clear.
- Work in a 24x7 year-round environment, covering various shifts, holidays, or working overtime as needed.
- Apply knowledge and skills learned during training to provide exceptional customer support and communicate key telecom concepts effectively.
What We Look For in a Candidate
Minimum Qualifications:
- Ability to work flexible hours, including 24/7/365, as needed.
- Demonstrated knowledge and abilities.
- Relevant experience in a similar industry, such as telecom, military, or business, with similar essential duties.
- Experience in customer service or project management.
Preferred Qualifications:
- Ability to work effectively in a team environment and communicate with customers in a professional manner.
- Accurate and methodical approach with strong problem-solving skills.
- Analytical skills to analyze data, recognize problems, and draw quick logical conclusions in a production environment.
- Above-average mathematical acumen.
- Proficiency in MS Windows and Office applications.
- Excellent communication and customer care skills.
- Attention to detail and ability to plan work and meet deadlines.
- Ability to work independently and as part of a team.
- Knowledge of IRTHNet or other Ticket Management Systems, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications, and State One Call Center websites.
- 2+ years of military experience in a technical or support specialty.
- Associate degree in a networking, business, or related field.
- Certification (e.g., A+).
Career Growth Opportunities and Learning Benefits
At Lumen, we're committed to the growth and development of our employees. We offer:
- Comprehensive training programs to equip you with the skills and knowledge needed to succeed.
- Opportunities for career advancement and professional growth.
- A supportive and inclusive work environment that encourages learning and innovation.
Work Environment and Company Culture
Our work environment is dynamic, fast-paced, and collaborative. We value:
- Teamwork and collaboration.
- Innovation and creativity.
- Diversity and inclusion.
- Employee recognition and rewards.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A salary range of $31,707 - $48,950, depending on location and experience.
- Comprehensive benefits package, including health, life, voluntary lifestyle, and other benefits.
- Opportunities for short-term incentives or sales compensation.
How to Apply
If you're excited about this opportunity and ready to join our team, apply today! We can't wait to hear from you.
Equal Employment Opportunities
Lumen is committed to providing equal employment opportunities to all persons, regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
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