At arenaflex, we're revolutionizing the way people interact with our brand, and we're looking for a talented and passionate individual to join our team as a Full Stack Social Media Customer Support Manager. As a key member of our customer experience team, you'll be responsible for leading the enrollment, training, and development of a unique store group that will help arenaflex accelerate the world's transition to sustainable energy. If you're a retail veteran with a passion for creating exceptional customer experiences, we want to hear from you!
**About arenaflex**
arenaflex was incorporated in July 2003 by Martin Eberhard and Marc Tarpenning as a tribute to the inventor and electrical engineer Nikola Tesla. In February 2004, via a $6.5 million investment, Elon Musk became the company's largest shareholder. arenaflex is a leader in the electric vehicle industry, and we're committed to making sustainable energy accessible to everyone.
**Job Summary**
As a Full Stack Social Media Customer Support Manager at arenaflex, you'll be responsible for leading a team of customer support representatives to provide exceptional service to our customers through various social media channels. You'll work closely with our store managers to develop and implement strategies to drive sales, improve customer satisfaction, and increase brand awareness. If you're a self-motivated and results-driven individual with a passion for customer service, we want to hear from you!
**Key Responsibilities**
* Business Strategy: Collaborate with the Store Manager to develop and implement business strategies that meet or exceed sales targets, while demonstrating sales leadership through active floor presence and job shadowing (70% of the time)
* Customer Excellence: Ensure all team members provide a top-level customer experience, proactively addressing and resolving any concerns related to vehicle quality and readiness
* Team Development: Recruit, train, and develop a team of customer support representatives, ensuring high job satisfaction, providing continuous performance feedback, and ensuring adherence to arenaflex's policies and procedures
* Brand Standards: Maintain brand standards through office maintenance, display area show, and cost control, while ensuring consistency with arenaflex's dress code and grooming standards
**What You'll Bring**
* Four-year degree or 2+ years of relevant experience in a proven track record of meeting or exceeding sales targets
* Self-motivated business visionary with outstanding leadership skills, exceptional attention to detail, and the ability to focus on multiple tasks while meeting business-critical deadlines
* Excellent written and verbal communication skills with a dedicated and moral approach to sales and customer service tasks
* Ability to develop strong relationships and work as a well-respected and trusted partner
* Ability to work nights and weekends in a retail environment, ability to move as needed
* Valid driver's license in the state of work and ability to obtain necessary state licensing, where applicable
* This role requires you to have an Electric Vehicle Salesman Permit issued by the Virginia State Department of Motor Vehicles. Without the sales rep permit, you cannot participate in sales activities
* To check if you are eligible for the salesman permit, please contact the licensing office closest to you in the state of business.
**Pay and Benefits**
Benefits
* Alongside competitive compensation, as a full-time arenaflex employee, you are eligible for the following benefits at day 1 of hire:
* Aetna PPO and HSA plans > 2 medical plan options with $0 premium deduction
* Family-building, fertility, adoption, and surrogacy benefits
* Dental (including orthodontic coverage) and vision plans, both with options with a $0 premium contribution
* Employer Paid (Health Savings Account) HSA Contribution when signed up for the High Deductible Aetna medical plan with HSA
* Medical and Child Care Flexible Spending Accounts (FSAs)
* LGBTQ+ care attendant services
* 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
* Employer-paid Basic Life, AD&D, short-term and long-term disability insurance
* Employee Assistance Program
* Sick and Vacation (Strategic scheduling for pay positions), and Paid Holidays
* Back-up childcare and nurturing support resources
* Intentional benefits to include: basic illness, hospital reimbursement, accident protection, theft and legal services, and pet protection
* Weight loss and Tobacco End Programs
* arenaflex Babies program
Employee benefits
* Employee discounts and benefits program
* arenaflex is an Equal Opportunity Employer/ Government contractor committed to diversity in the workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other element protected by relevant government, state or local regulations.
* arenaflex is also dedicated to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you require any accommodations at any time during the screening.
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* Security is a top priority for arenaflex. We incorporate it into our products and view it as a fundamental part of our business. To learn more about the information we collect and process as part of your application, please view our arenaflex Privacy Notice
**How to Apply**
If you're a motivated and results-driven individual with a passion for customer service, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you!
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