At arenaflex, we're on a mission to revolutionize the way we interact with customers online. As a growing company, we're looking for talented and enthusiastic individuals to join our team as Online Chat Specialists (Entry Level). If you're a motivated problem solver with a passion for delivering exceptional customer service, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and innovative company that's changing the face of customer service. We're a team of passionate individuals who are dedicated to providing top-notch support to our clients and their customers. With a focus on technology and innovation, we're constantly pushing the boundaries of what's possible in the world of online customer service.
**The Role**
As an Online Chat Specialist at arenaflex, you'll be the face of our company, interacting with customers on a daily basis via our online chat software. You'll be responsible for providing prompt and accurate assistance to customers, resolving issues, and promoting our clients' products and services. This is a remote position, which means you'll have the flexibility to work from home and enjoy a better work-life balance.
**Responsibilities**
As an Online Chat Specialist, you'll be responsible for:
* Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
* Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate
* Creating relationships with new customers to better understand and achieve their needs
* Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
* Promoting interest in client products and services
* Consistently achieving established standards of the position
* Continually portraying and projecting a positive and professional image
* Providing administrative support to the customer service team
* May assist with overflow work and other duties as needed
**Qualifications**
To be successful in this role, you'll need:
* A strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
* PC keyboarding and internet experience
* Strong communication and interpersonal skills, including written and verbal
* An upbeat, positive attitude and professional demeanor
* Articulate and well-accustomed to a client-facing role
* Ability to compose professional emails (a plus)
* Proficient written and verbal communication skills in English
* Basic technical skills (able to navigate through smartphone and computer applications)
* An upbeat, positive, kind, empathetic personality
**What We Offer**
As an Online Chat Specialist at arenaflex, you'll enjoy a range of benefits, including:
* Company equity program
* Medical, dental, life, and vision insurance
* Unlimited paid time off
* Paid family leave
* Short-term disability
* 401k plan
* Reimbursement for education and professional development
* Employee assistance program
**Why Join arenaflex?**
At arenaflex, we're passionate about creating a work environment that's supportive, inclusive, and fun. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for professional development and career growth. If you're looking for a challenging and rewarding role that will allow you to make a real difference in the lives of our customers, we want to hear from you!
**How to Apply**
If you're a motivated and enthusiastic individual with a passion for customer service, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you!
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